Join us
as a Head Waiter at The Grill at The Dorchester, recently recognised as one of ‘The
Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year –
London’ at the 2024 AA Hospitality Awards. We continually strive to build and
nurture a culture where inclusiveness is part of our DNA, reflected in our
values of passion, personality, respect, working together, and creativity. We
believe that a variety of perspectives enriches our culture and drives our
success.
We care
about your career and are proud to have the absolute best people in the
industry. When you
join us as a Head Waiter at The Grill at The Dorchester, you will have a unique opportunity
to excel in your field. You will learn from your fellow Legends and our
award-winning learning academy to achieve the highest standards in craft,
service, and leadership.
What you’ll do
As a Head
Waiter, you'll enjoy your work and take pride in delighting our guests:
* You will be responsible for
delivering the ultimate 5-star experience ensuring that all guest needs
are fulfilled during their day. This will include running a station,
greeting guests, menu knowledge and assist management with order taking
and billing all to ensure our guests receive nothing but the best
experience.
* Sometimes our guests have
special requests involving dietary requirements and even special
occasions. Most of these requests are fulfilled by our Head Waiter.
The items
shared are the essence of a day in the life of a Head Waiter, but we’ll make
sure you are provided with specifics on how we care for our hotel.
* The
operational hours of work are shift-based and may be subjected to change. We are
open breakfast, lunch and dinner.
What you’ll bring
Essential Skills and Experience
* Customer Service Skills: You should be
friendly and polite when serving customers. You must always make customers feel
welcome and comfortable.
* Teamwork: You will work closely with
other waiters and kitchen staff. You should be able to help your team and
communicate clearly with them.
* Attention to Detail: You need to make
sure orders are correct and the service is smooth. You should notice small
things, like if a customer’s glass is empty.
* Time Management: You must be able to
serve customers on time and manage tasks quickly. You should be able to handle
multiple requests without getting flustered.
* Basic Food & Drink Knowledge: You
should know the menu well, including the dishes and drinks we serve. You need
to answer simple questions about food, like ingredients or allergies.
* Professional Appearance: You should look
neat and presentable at all times. Our head waiters wear uniforms and follow
our dress code.
Preferred Skills
* Previous Experience as a Head Waiter or Senior Waiter: If you have worked in a similar role before, that’s great!
* Knowledge of Fine Dining Service: It
would be helpful if you understand luxury service or fine dining, like knowing
how to serve different types of wine. If you don't know this yet, we will
provide training.
* Problem Solving: You may need to deal
with complaints or solve problems quickly. Being able to stay calm and find
solutions will help.
What you’ll get
* Complimentary Stays: Enjoy complimentary stays with
breakfast at Dorchester Collection Hotels every year.
* Discounts: Get 50% off food and beverages
at selected bars and restaurants within the Dorchester Collection: Enjoy
Friends & Family stay discounts out hotels, Benefit from discounts at
various high street and online shops
* Employee Perks: Enrol from day 1 into the Aviva
Private Pension scheme (we contribute 8% towards your pension); Benefit from
Seasonal ticket loan, Rental deposit scheme, private financial advice, and Eye
care vouchers.
* Training and Development: Advance in your career by
accessing various apprenticeships from Level 2 to Hospitality Degree Level 5.
We partner with outstanding nationally recognised Apprenticeship providers.
* Social
Events: Participate in vibrant social events, including a summer party, winter
ball, pub quizzes, and cultural and milestone recognition celebrations.
* Referral Bonus: Earn a £1000 bonus when you
recommend a friend.
* Well-being Support: Access immediate well-being
advice because we care about our employees.
We celebrate diversity and are committed to
creating an inclusive environment for all employees and applicants. If you need
us to do anything to support you during the recruitment process (such as
adjustments to how you apply,
alternative formats of information, or adjustments to the assessment process
itself), please do call People & Culture team on 02073197011 or email PeopleAndCultureLondon.UK@dorchestercollection.com so that we can discuss how we
can support you through this process.