Operations Manager - Logistics Location: West Hertfordshire Teaching Hospitals NHS Trust Contract: Full Time | 5/7 rota (weekend senior lead) The Role We are seeking an experienced Operations Manager - Logistics to lead and manage multi-site logistics services, including Portering, Waste, Grounds, Gardens, and Litter Picking. You will ensure safe, compliant, and efficient operations while driving service performance, staff development, and customer satisfaction. On a 5/7 rota, you will act as the senior operational lead on weekends, maintaining service continuity and supporting collaboration across all service lines. Key Responsibilities Lead and oversee Portering, Waste, Grounds, Garden Maintenance, and Litter Picking services. Ensure safe, timely, and compliant patient movement, specimen transport, waste management, and grounds upkeep. Maintain high-quality service standards, workflow efficiency, and resource deployment. Collaborate with clinical teams to plan for high-demand periods and operational pressures. Lead, develop, and engage teams while ensuring HR compliance and workforce planning. Monitor KPIs, SLAs, audits, and compliance with statutory, regulatory, and contractual requirements. Manage budgets, labour, equipment, stock, and procurement for cost-effective operations. Act as the primary point of contact for stakeholders and contribute to performance reporting and service improvements. About You NVQ Level 3 (or equivalent) with experience in a similar operational management role. Experience managing multi-site logistics, portering, or facilities services. Strong commercial awareness, contract knowledge, and KPI management experience. Excellent leadership, communication, and stakeholder management skills. Results-driven, adaptable, and committed to continuous improvement. Enhanced DBS clearance (or ability to obtain).