Overview
Facilities Management Assistant role at Somerset Council. Based at Shape Mendip Hub, Monday to Thursday 8.30 – 5pm and Fridays 8.30 – 4.30pm. Permanent position. Salary £24,796 – £25,185 per annum.
We’re proud to be here for the people of Somerset. We are committed to diversity and inclusion and welcome applicants from diverse backgrounds to enrich our team. For an informal chat about the role, contact the hiring manager.
Responsibilities
* Provide front-facing customer service (in person, by telephone or email) on behalf of the Facilities Management function. Handle staff queries at all levels, liaise with external partner organisations/tenants who co-locate in buildings, and assist the public as required.
* Process FM service requests via HALO, action and close jobs with updates to customers. Refer items outside FM scope to the Property Team by creating a new Helpdesk job on Civica or via telephone for urgent items.
* Raise Purchase Orders and GRN goods, manage delivery notes and passing invoices/credit notes for payment, ensuring correct cost codes and nominals. Raise invoices for services used.
* Handle stationery requests, DSE/homeworking requests, meeting room bookings, desk allocations, corporate refreshments, and mailroom duties as required.
Requirements / Qualifications
* Competent in the use of MS Office
* Good interpersonal skills
* Flexible and adaptable
* Commitment and enthusiasm
* Ability to work independently as well as in a team
What’s in it for me?
* We promote a healthy work-life balance with flexible working arrangements where possible, including working from home.
* Generous annual leave allowance, with the opportunity to purchase additional leave
* Staff discounts in gyms
* Employee Assistance and wellbeing services
* Auto-enrolment onto a generous Pension Scheme with optional AVC
* Flexible Benefits Scheme via salary sacrifice for cycles and health screenings
* My Staff Shop discounts across shops, online shopping, restaurants, cinema tickets, insurance benefits and more
Additional Information
What you’ll need to know:
* Salary: £24,796 – £25,185 per annum
* To apply, provide full employment history including any gaps. Start with current or most recent role.
* For an informal chat, contact Mick Guy at 01749 822784 or mick.guy@somerset.gov.uk
How to apply: If you have all the information you need, click apply. We can’t wait to hear from you.
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