Salary: £24,956 per annum rising to £25,350 per annum on successful completion of probation Hours: 37.5 hours per week (09:00 - 17:00 Monday to Friday) Holiday : 25 days annual holiday entitlement increasing to 30 days after 5 years’ service per annum plus bank holidays Base: Hybrid working - mixture of home working and in the Plymouth Office. Contract: Permanent About the R ole The Safe Spaces Support Advisor will be the first point of contact for Survivors of Church related abuse accessing the Safe Spaces service, including operating the helpline, monitoring an email inbox and live chat. They will make first contact with all new referrals into the Safe Spaces service within 24 hours of receipt of referral, and assist in operating group peer support for Survivors. Please review the role profile RP094 Support Advisor - Safe Spaces.docx Key responsibilities: · Support recent or non-recent survivors of church-based abuse who wish to access the Safe Spaces service. · Maintain survivor engagement for adults using the Safe Spaces helpline, email and live chat as a single point of contact until such a time as they decide to make a referral. · Ensure that the victim feels supported, listened to and believed · Support with safety planning, monitor risk (including escalation to high risk and safeguarding concerns) in tandem with the Survivor Advocates and Team manager · Explain potential options with survivors regarding statutory pathways and Diocesan pathways for justice and support. · Provide victim-focused advice and guidance for external agencies approaching Safe Spaces for expertise. · Broker recovery support packages (recovery programs, therapy, peer support, onward referral) for eligible and ineligible contacts. · Signpost/refer and broker access to information advice and support · Support the Survivor advocates during busy periods to ensure clients are provided with regular and effective contact and support · Confirm clients are seen by aftercare services and collect feedback from partner agencies · Accurately, confidentially and efficiently manage MODUS and Share Point databases, including the creation and assigning of new cases to Survivor Advocates to contribute to effective monitoring of the service. · Collect online feedback from current and past clients on a quarterly basis to assist the manager in report writing, including supporting less technologically able service users to complete feedback forms. · Provide continuity of support to all victims who have not been assigned a front-line support worker or are currently unassigned. · Continually assess and regularly review the victim risk and needs and use a Trauma informed Approach to keeping victims and their families safe · Manage and review own case load ensuring the service is user centred, cost effective, efficient and responsive to the needs of clients and professionals Additional Information: The successful applicant will be subject to a Disclosure & Barring check, and a social media check conducted by a third party organisation as part of our Safer Recruitment process. Any future offer of employment is contingent on the satisfactory completion of these checks, as well as the receipt of two satisfactory employment references, with one being from your current or most recent employer. Please note that in some roles staff may be required to work from a home/office base in accordance with our Hybrid Working policy. Deadline for receipt of applications: 09:00 on 15th October 2025 Expected date for interviews: To be confirmed with the candidate If you do not hear from us within 10 working days of the deadline for receipt of applications, please assume you have been unsuccessful at this time. We reserve the right to withdraw this advert early for the right candidate, so we encourage early applications. To apply: Due to Safeguarding requirements we are unable to accept CVs as part of your application, or employ any candidate who has been a client of First Light within the last two years. Please complete the application form on the top right of the advert on our website. Ensure that you outline your relevant experience and evidence suitability for the role against the role profile, which is a combined job description and person specification. Alternatively, you can email [email protected]