10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery
5+ years of hands-on experience implementing and architecting BMC Helix / BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery
Strong prior experience as a BMC Helix Technical Lead / Solution Architect, preferably supporting Tier 1 or Tier 2 telecom service providers
Expertise in CMDB architecture, service modeling, data governance, reconciliation, normalization, and integration with OSS/BSS systems
Hands-on experience with BMC Helix ITOM, including Event Management, Discovery, Integration Service, and automation workflows
Extensive experience designing and developing solutions using Helix Innovation Studio, codeless applications, custom objects, and data models
Strong understanding of BMC AR System architecture, workflow customization, forms, filters, escalations, and APIs
Hands-on experience with REST/SOAP...