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General Overview
EQUANS is recruiting for a Helpdesk Adviser to be based on our HMCTS facilities management contract in Stoke‑on‑Trent. This is a full‑time, permanent role working 40 hours per week, Monday to Friday, 8.5 hours per day between 8am and 6pm, including a 30‑minute unpaid break. The position is offered on a 12‑month fixed‑term contract with a competitive salary and benefits package.
The Helpdesk Adviser is expected to deliver excellent administration skills, responding to, planning and organising the full life cycle of planned maintenance works through to job completion, utilising the CAFM system. You will plan and dispatch maintenance works to engineers, sub‑contractors and site managers across various locations, ensuring all are completed within contractually defined SLAs and providing administrative support where appropriate. The role requires a combination of technical skills, customer service abilities and operational efficiency.
What will you deliver?
* Strong command of the helpdesk software used to manage and track service requests.
* Ability to quickly analyse and troubleshoot technical issues related to facilities and equipment.
* Understanding of building systems, maintenance procedures and relevant regulations.
What can we offer you?
* Pension scheme
* 24 days annual leave (+ public holidays)
* Life cover equivalent to 1× annual salary
* 24/7 Employee Assistance Program and access to a mental wellbeing app
* Employee discount shopping schemes on major brands and retailers
* Gym membership discounts
* Cycle to work scheme
* Broad range of learning opportunities, such as professional qualifications, collective/individual training and personalised support programmes
Who are we looking for?
* 3 GCSEs at grade C or above or equivalent
* Relevant customer service experience
* Good written and verbal communication skills
* Self‑motivated, professional and enthusiastic
* Positive team member but able to work on own initiative
* Willingness to learn and embrace change
* Able to work in a fast‑paced environment
* Strong computer literacy, particularly with Microsoft Packages, Word, Excel, Teams, etc.
* Essential to be able to pass and maintain BPSS clearance
* Desirable to have working knowledge of a CAFM system
Who are we?
EQUANS is a world‑leader in energy services with nearly 100,000 employees in more than 50 countries and an annual turnover of over 17 billion euros. In the UK & Ireland, EQUANS supplies technical, FM, regeneration and energy services with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables. EQUANS is part of the Bouygues Group.
What’s next?
If this role interests you, please click below to register, apply and track your progress. A member of our Resourcing Team will review your application and be in touch. We are committed to a diverse and inclusive workplace where everyone’s voice is heard and supported.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a relocation package with this job role. Certain roles may require applicants to undergo a disclosure check, as noted in the role requirements.
Seniority level
Entry level
Employment type
Full‑time
Job function
Information Technology
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