Job reference: 001660 Salary: £29,870 rising to £31,140 per annum, upon successful completion of your probation period Closing date: 22/10/2025 Location: Bede Island - Leicester Employment type: Permanent Hours Per Week: 30hrs Are you the kind of person who thrives on making things better for others? Do you love solving problems, supporting people, and being the friendly, knowledgeable voice at the end of the phone (or webchat)? At PA Housing, we’re not just about properties – we’re about people, and we’re on the lookout for someone who shares our passion for excellent service. We’re looking for a Customer Services Coordinator to join our brilliant team. This isn’t your average customer service job – this is about being a key point of contact for our residents, taking ownership of queries and providing advice, support and resolution across a wide range of housing services. If you want to work somewhere that’s committed to doing things better, this could be the role for you. We also have fixed term opportunities which may be considered throughout the process. Please note: This role involves working a shift pattern between Monday and Friday, 8am to 8pm, with a rota'd Saturday shift from 9am-12pm and Sunday shift 10am-2pm. What’s in it for you? In addition to a competitive salary, you’ll enjoy a range of great benefits, including: High street discount schemes Health cash plans 26 days’ annual leave, increasing to 29 after three years (plus the option to buy more) Flexible bank holidays – use them when it suits you Car leasing scheme Hybrid working – after your initial six-month probation period in the office, you’ll have the flexibility to work from home two to three days a week Optional nine-day fortnight working pattern What you’ll be doing… You’ll play a crucial role in supporting our residents and ensuring their experience is as seamless and helpful as possible. Day-to-day, you’ll: Respond to resident enquiries via phone, email, webchat, social media, and more Resolve a wide variety of housing, repairs, and landlord-related issues as a first point of contact Take ownership of customer queries, ensuring they are passed to the right teams when needed Use internal systems and knowledge resources to provide consistent, accurate advice Spot opportunities for service improvement and work with stakeholders to make improvements to the service Support new build residents by liaising with managing agents and dealing with defect-related queries Ensure customer interactions are logged correctly in our CRM system Build lasting relationships with residents through outstanding service and empathy We recommend you read the full job description to get a really good understanding of what the role entails, you can find this as a downloadable attachment at the bottom of the advert. What we’re looking for… We’re after someone who’s proactive, caring, and always ready to go the extra mile. You don’t need to know everything from day one – we’ll train and support you – but ideally, you’ll bring: Experience in a customer service role Accurate record-keeping and data input skills Strong IT skills, including Microsoft Office Familiarity with housing management systems like Northgate (bonus, not a dealbreaker) A calm and confident approach when dealing with a wide range of people and queries A genuine interest in helping people and improving their experience We’re proud to offer a workplace that champions respect, integrity, and accountability. If that aligns with your values, we’d love to see your application. Ready to make a difference? Apply now and help us put people at the heart of housing. AGENCIES: We know where you are if we need your support so please do not contact us. To apply for this role please click on the apply button or for any enquiries please email recruitment@pahousing.co.uk - We reserve the right to close this job advert early if we receive a sufficient number of applications. Therefore, we advise you to apply promptly to ensure your application can be considered. Job Types: Full-time, Permanent Pay: £29,870.00-£31,140.00 per year Benefits: Additional leave Company car Company events Company pension Cycle to work scheme Employee discount Enhanced maternity leave Enhanced paternity leave Health & wellbeing programme Sick pay Store discount Work from home Work Location: Hybrid remote in Leicester LE2 7EA