We are delighted to be partnered with our successful, professional and very friendly client as they seek to recruit a Helpdesk Advisor to join their team at their offices in Haywards Heath. This role is an office based position and offers an excellent opportunity to work within a brilliant financial services based company. Excellent opportunity within a small and dynamic company which offers the chance to progress
Helpdesk Advisor
Full time permanent role
Monday-Friday (Apply online only) - office based role.
Role based in Haywards Heath - modern offices - 10 min walk from the station. Some parking available on site along with nearby free street parking.
Salary - £24000-£26000 per year - very good all round company benefits, including excellent pension scheme along with life insurance and regular salary reviews. Holiday entitlement starts at 20 days plus all bank holidays - this increases with length of service
Helpdesk Advisor - duties include:
This role involves dealing with enquiries from clients both via email and phone, most queries come in via the shared in-box. The nature of the enquiry will dictate whether this is handled by the representative or passed on to specific member of staff within the business. There will also be administrative tasks required for completion in line with responding to client queries.
My client is a small, dynamic, progressive and growing business.
The Person:
The successful applicant will have:
Good Excel skills
A methodical and meticulous working manner.
Good communication skills, both written and oral.
A readiness to challenge colleagues, clients, and suppliers to ensure accuracy.
An ability to manage and prioritise multiple ongoing enquiries.
It is important to like pets as sometimes there are small (well behaved) dogs in the office.
Experience, competencies and knowledge required
You must be fluent in English both spoken and written, have a positive manner, be a quick learner, self-motivated and able to operate independently within the training framework given.
Previous office based customer services / customer support experience is essential
For more information regarding this new and exciting Helpdesk Advisor opportunity, please apply now! Short-listing will take place soon - don't miss out!
Wild Recruitment Ltd T/A First Recruitment Services is acting as an Employment Agency in relation to this vacancy.
Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job