Preparation Team Administrator Brownhills Motorhomes are currently seeking a Preparation Team Assistant. We are the UK's largest Motorhome dealer and one stop destination for all Motorhome requirements. We sell new and used motorhomes, parts and accessories, undertake motorhome services/repairs and have an onsite bistro and leisure facilities. We employ around 210 staff at our 13 acre site. Preparation Team Administrator Main responsibilities The purpose of this role is to collate sales orders and liaise with the customer, parts department, sales and workshop teams to ensure the vehicle is prepared to the required specification, in time for delivery. * Liaising directly with customers to confirm registration number, vehicle specification, handover date and time. * Have a full appreciation of customer requests whilst managing expectations in a polite manner. * Send predesigned confirmation emails at set stages during the preparation process, giving the customers the information they require ahead of collection. * Ensure the efficient, accurate and timely gathering of information is distributed to the appropriate areas of responsibility according to job specification and prioritisation. * Liaise with the parts, workshop and sales departments ensuring the vehicle preparation is on track for the delivery date. * Update customers of the preparation progress including any outstanding parts/warranty issues and expected ETA’s....