Sales Assistant – Showroom & Sales Support
Location: Chelsea, London
Type: Full-time
Salary: Competitive, based on experience
Catchpole & Rye is a family-run British brand celebrated for its beautifully crafted bathroom collections. We’re looking for a confident and personable Sales Assistant to join our Chelsea showroom team, supporting both client-facing sales activity and behind-the-scenes operations.
Why Join Catchpole & Rye?
* Competitive salary
* A varied, fast-paced role in a design-led retail environment
* Supportive, close-knit team culture
* Opportunities to grow within a respected luxury brand
Your Role:
As a key member of our showroom team, you’ll play a vital role in delivering exceptional customer experiences, supporting sales operations, and ensuring the showroom runs smoothly day to day.
Key Responsibilities:
* Welcoming and assisting clients in the showroom, offering product knowledge and guidance
* Supporting the sales team with customer communications and order processing
* Coordinating showroom appointments and managing the daily schedule
* Maintaining showroom presentation and ensuring stock levels are replenished
* Assisting with sales reporting and tracking performance metrics
* Supporting the team with product updates, sample requests, and marketing materials
* Answering incoming calls and directing enquiries appropriately
* Monitoring and filtering emails to ensure timely responses and follow-ups
* Assisting with general office coordination and reception duties
* Helping onboard new team members and ensuring smooth integration
* Liaising with internal departments to ensure timely delivery and service
* Occasionally assisting with travel and diary coordination for senior team members
What You’ll Bring:
* Previous experience in a customer-facing or sales support role
* Excellent communication and interpersonal skills
* A proactive, can-do attitude and strong attention to detail
* Confidence with numbers and basic data entry
* Strong IT skills (Microsoft Office essential; training provided on internal systems)
* Experience in the luxury or interiors industry is a plus
* Impeccable personal presentation and professionalism
* A team player who thrives in a collaborative, design-led environment