Location: Birmingham office, working on sites around Gloucester, Tewkesbury, and surrounding areas. Typically working 37.5 hours per week, Monday to Friday.
Our Contract Liaison Officers are central to our operations. They ensure effective teamwork and maintain excellent communication and relationships, leading to satisfied customers.
Your experience in a customer-facing environment, combined with ongoing training and development, will enable you to solve problems and meet deadlines. You will work in tenanted social housing properties, delivering sustainability works such as solar panels, internal & external wall insulation, heat pump exchanges, roofing, and windows.
Fast-paced and progressive, our team members take responsibility and thrive in an environment built on trust. We promote a healthy work/life balance, motivating and satisfying our staff both professionally and personally.
What’s in it for you?
* Attractive salary & benefits
* 27 days holiday plus bank holidays – with options to buy or sell holiday entitlement
* Company pension scheme – up to 7.5%
* Car allowance or fleet van
* Additional benefits: Discounted healthcare, high street & lifestyle discounts (including Taste Card), one paid volunteering day per year, length of service awards, and more.
Your responsibilities as a Contract Liaison Officer include:
* Supporting site or contract operations by liaising between customers, clients, and the wider community
* Delivering social value and excellent customer service, often going the extra mile
* Managing contractual commitments related to community, skills, and employment initiatives, aligned with the Social Value Act
* Handling enquiries and issues related to works delivered by site teams and subcontractors, acting as the face of the project in a demanding environment
* Establishing effective communication channels to keep all stakeholders informed and maintaining good relationships
* Coordinating information on upcoming and current works, including reporting
* Carrying out face-to-face site visits with clients and customers
* Addressing complaints and resolving concerns positively
* Generating technical instructions, site notes, and observations with strong administrative skills and knowledge of MS Office
* Identifying case studies demonstrating excellent customer service and social value impact for marketing and tendering purposes
* Promoting positive news stories and initiatives with Marketing to showcase our work
About you
Previous experience as a Contract, Resident, or Tenant Liaison Officer in social housing refurbishment is preferred. Excellent face-to-face customer service skills, confident presentation abilities, and proficiency in IT are essential. Flexibility regarding hours and travel is required. A full UK driving license is mandatory and will be verified.
About us
Novus Property Solutions is an award-winning property maintenance, refurbishment, compliance, and decarbonisation specialist with over 700 colleagues across 20 locations in Great Britain. We are a socially and environmentally responsible family-owned business with a 125-year heritage, delivering bespoke services to diverse clients.
We value our people and are committed to fostering an inclusive, diverse workplace. We encourage applications even if you do not meet all criteria or hold every qualification, as you may still be the perfect fit for our team.
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