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Company Description
PROMLift UK is a part of the PROMStahl group of companies, recognized for manufacturing high-quality products for warehouses, including dock levellers, industrial doors, and modular multi-level car park systems. With over 30 years of expertise in the material handling equipment (MHE) industry, we provide comprehensive logistical solutions, from initial warehouse planning to fully operational facilities. Our dedicated team of over 20 professionals in the UK focuses on delivering exceptional service and innovative solutions tailored to customer needs. PROMLift UK is committed to offering complete turnkey solutions, including office builds, logistics optimization, automation, and MHE equipment.
Role Description
This is a full-time, hybrid Field Services Engineer role, based in Lutterworth, with the flexibility for occasional work from home. Key responsibilities include maintaining and servicing equipment, conducting preventive maintenance, troubleshooting technical issues, and delivering exceptional technical support. The role also involves directly interacting with customers to ensure their needs are met and providing high-quality service and technical expertise.
Key Responsibilities
* Maintain and service equipment.
* Conduct preventive maintenance.
* Troubleshoot technical issues.
* Deliver exceptional technical support to customers.
* Interact with customers to ensure their needs are met.
Qualifications
* Proficiency in Field Service operations and Preventive Maintenance.
* Strong skills in Troubleshooting and providing Technical Support.
* Experience in delivering outstanding Customer Service.
* Excellent problem-solving and communication abilities.
* Ability to work independently and collaboratively in a hybrid work environment.
* Relevant technical certification or qualification is preferred.
* Experience in the material handling equipment (MHE) industry is a plus.
Seniority level: Entry level
Employment type: Full-time
Job function: Information Technology
Industries: Warehousing and Storage
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