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Lead Practitioner
Location: Durham & Middlesbrough - Liaison and Diversion
Working Hours: Monday to Friday 8am- 4pm 37 hours per week
Contract Type: Permanent
Salary: £31,030-£41,980
Make a real difference in your community
Are you passionate about helping others live safer, healthier and more independent lives?
Join Waythrough, one of the UK’s leading mental health and social support charities, and make a lasting impact every day.
About the Role
To manage the day to day functioning and performance of a designated service team and area of specialist service delivery to ensure a positive working environment is maintained and a quality service is delivered
What You’ll Do;
1. Implement, develop and assist in the management of services delivered by the team within a defined specialist area.
2. Support the Service/Area Manager to develop, deliver, monitor and improve processes, control systems and work environments to meet quality requirements and contractual needs including KPIs.
3. Develop, deliver and operationally lead quality service delivery elements, pathways and resources that meet service and local need.
4. Manage, mentor, coach and ensure the development of staff reporting to you, including volunteers. This includes involvement in delivering appropriate training, recruitment, induction, monitoring performance, managing absence and appraisals/supervisions.
5. Manage a caseload of service users, completing and reviewing high quality and comprehensive assessments, risk assessments and support plans, including liaising with family members, significant others and professionals / agencies as appropriate
6. Maintain accurate and up to date records and reports and provide written and verbal reports as required.
7. Analyse information and utilise this analysis to continuously improve the service.
8. Work as part of the local management team and participate in working thematic groups and corporate activities.
To view the full job description please click the link
About Waythrough
Waythrough was formed in 2024 following the merger of Humankind and Richmond Fellowship. Together, we’ve created one of the largest mental health and social support charities in England.
Every year, we support around 125,000 people through nearly 200 services – and it’s all made possible by our 3,500 brilliant staff and volunteers.
We’re in the process of integrating systems and processes across our newly merged organisation. That means some roles may still be branded ‘Humankind’ or appear on our partners’ job sites (such as Richmond Fellowship or Aquarius). This is a temporary step while we complete our transition.
What We Offer
We value the people who make a difference every day. Alongside meaningful work, you’ll enjoy a comprehensive benefits package:
9. 27 days’ annual leave, rising to 32 after 1 year (plus bank holidays)
10. Pension scheme with 4.5% employer contribution, matched up to 6.5%
11. Life assurance (3× annual salary)
12. Enhanced sick pay and family-friendly pay
13. Birthday leave and the option to buy up to 5 extra days’ annual leave
14. Professional fee reimbursement for relevant qualifications
15. 24/7 online GP access and Employee Assistance Programme
16. Recognition and long service awards via our and portals
17. £500 bonus
18. Cycle to Work scheme and Credit Union membership
19. Discounts via Blue Light Card, Charity Discounts, Extras and Tickets for Good
20. Free will writing service and wellbeing initiatives throughout the year
Inclusion and Accessibility
Waythrough is proud to be an equal opportunities employer. We welcome applications from all backgrounds and communities — especially those with lived experience of the issues we support.
If you need adjustments or support to apply, please email .
How to Apply
If you’re viewing this advert on an external platform such as Indeed, please click ‘Apply via Company Website’ to view the full job description and submit your application.