Job Advert
We are seeking a Compliance & Performance Officer to our join team. Based at our Totton office, this is a key role reporting into the Director of Governance & Risk.
You will play a key role in ensuring that service delivery across home improvement, community equipment, wheelchair provision services, and related healthcare support contracts is safe, effective, and compliant with internal governance frameworks and external regulatory and contractual expectations.
You will be responsible for maintaining an up to date contract deliverables dataset, reporting performance against the requirements and promises made in the contracts. You will also support the Governance team in maintaining the document control system to support our management systems, collate data on complaints management, and develop reporting and analytical frameworks that support continuous service improvement.
What can we offer you?
* Up to £27,500 Salary, depending on experience
* Monday to Friday 40 hours a week
* Up to 25 days holiday with the option to buy a further 5 days
* Company Pension Scheme
* Company Sick Pay
* Life Assurance
* A rewards scheme – 200+ exclusive perks and discounts from leading retailers and leisure outlets
Required Skills and Experience
* Educated to degree level or possessing equivalent experience in a relevant field (e.g., health management, business administration, data/analytics, governance, or similar).
* Evidence of ongoing professional development in governance, compliance, data analysis, or performance management.
* Strong understanding of community healthcare operations, particularly equipment and wheelchair services.
* Knowledge of governance principles, compliance frameworks, and risk management practices.
* Awareness of complaints handling best practice and customer feedback processes.
* Strong analytical skills with the ability to interpret complex data and translate insights into clear actions.
* Excellent written and verbal communication skills, confident in influencing stakeholders at all levels
Our ambition at Millbrook Healthcare Group is to become the leading provider in the assisted living sector whilst ensuring our core company values 'CARES' remain unchanged. We are always looking to recruit hard working and talented individuals to become a part of our ongoing growth and success. You'll enjoy all the support and encouragement you need to reach your own potential and develop a rewarding career along the way.
Care and respect for our colleagues and service users
Accountable and proud
Ready to learn and grow
Enhance our service users' lives
Socially responsible, ethical and transparent
This role involves working in a regulated activity and may be subject to a DBS disclosure and social media screening.
No terminology in the advert you have seen is intended to discriminate on the grounds of age, gender, race, colour, religion, disability or sexual orientation, and we will gladly accept applications from all sections of the community.