Are you the calm, knowledgeable voice to help children and young people get the mental health support they need? At Northpoint, we’re building a future where every child and young person feels seen, supported, and understood. We’re looking for a compassionate and detail-driven Information Gatherer to join our Calderdale First Point of Contact (FPoC) team in Halifax. Someone who can listen deeply, ask the right questions, and help families and professionals navigate the path to the right support. Why choose Northpoint? We’re a trusted, values-led charity with a bold vision for mental health. Working hand-in-hand with local partners, schools, health services, and national programmes, we bring a joined-up, person-centred approach that makes a meaningful difference to the children, young people and families we support. At Northpoint, we’re proud of the work we do and the impact it has. If you’re looking for real purpose and heart in your work, we think you will be too. What you’ll do: Be the first point of contact, gathering key information over the phone to support clinical decisions Identify risks and vulnerabilities affecting children, young people, and families Share clear advice to help families and professionals access the right services Keep accurate, concise records that reflect thorough and thoughtful contact Act as a vital link in safeguarding, by identifying concerns and ensuring they’re acted on appropriately What you’ll bring: 1 years’ experience supporting children and young people with emotional or behavioural needs Confidence and skills in gathering information over the phone, with the resilience to handle sensitive conversations A sharp eye for risk, vulnerability, and safeguarding concerns Clear, accurate record-keeping and a collaborative, people-first mindset Our offer to you: 35-hour full time working week with hybrid options – giving you flexibility to balance work and home life 28 days holiday plus 3 extra days over Christmas – time to rest, recharge, and enjoy a proper break Ongoing professional development – we invest in you, so you can keep building your skills Flexible working and a supportive, inclusive culture – where your wellbeing and voice really matter If you’re ready to make a meaningful impact and be a vital part of a team transforming mental health support, we’d love to hear from you. Ready to apply? Don’t wait too long. We review applications regularly and sometimes close adverts early if we receive a high level of interest or find someone who’s a great fit. If this role speaks to you, we’d love to hear from you! Apply soon to avoid missing out.