We’re seeking a proactive and detail-oriented candidate with 1 year of experience in customer service or the food industry. The Quality & Customer Care Executive is a great opportunity to work across departments and make a real impact in a purpose-driven company. Riverside location near Kingston upon Thames Flexible working hours (start between 8:30–10am, finish between 4:30–6pm) Hybrid work model – 3 days in-office, 2 days from home Quality & Customer Care Executive Responsibilities: Manage the onboarding process for new suppliers Coordinate product specifications for label reprints and updates Create Front of Pack (FOP) & Back of Pack (BOP) label content Ensure compliance with EU labelling legislation and claims Monitor packaging stock and liaise with suppliers to ensure continuity Create and approve SSCC labels with suppliers Support customer service team during busy periods Respond to customer queries via phone and email Manage customer complaints and compensation appropriately Maintain up-to-date supplier certifications Collaborate across teams for product launches and quality support✅ Requirements Minimum 1 year experience in a similar role (customer service or food industry) Knowledge of EUFIC Regulations and allergen labelling is a plus Strong attention to detail and ability to manage multiple priorities Excellent communication and relationship-building skills Proficiency in project management and organisational toolsReady to join a purpose-driven team, we look forward to hearing from you