Product Operations Executive Location: Keswick, Cumbria This is mainly a remote position with the need to visit the operations hub on a weekly basis. Contract: Permanent - Full Time – 37.5 hours per week Salary: £24,150 - £27,300 per year depending on experience Job Benefits: 33 Days Holiday pro rata inclusive of bank holidays | Pension Contributions | Volunteer Day | Group Life Assurance | Cinema Discounts | Online Shopping Discounts | Cycle to work Scheme | Discounted Gym Membership | Virtual GP | Health & Wellbeing Support 24/7 Helplines with access to trained counsellors| Exclusive discounts on our holidays for you, your friends and family | Annual familiarization visit at any of our country houses for you and your family About the Role: Our Product Operations Executive will provide administrative and operational support for our Walking and Special Interest holiday products in the UK and abroad. The role will include product development of existing holidays and working with Product Managers and in-house walking advisors to agree content. The role’s responsibilities include (but not limited to): Managing the smooth, accurate and efficient administration of holidays Liaising with holiday leaders Respond to leader enquiries and provide them with technical support Producing on brand resources such as maps and route directions from information supplied by partners Providing accurate and up to date despatch documents and resources for leaders and tour managers Liaising with a range of ground agents and leaders to obtain up to date information Maintaining and updating holiday programmes and transport requirements Ensuring equipment and resources are in place Ticket & admission booking management Guest queries Maintaining accurate records of operating costs, ensuring holidays operate within budget Creating, updating and proofing marketing materials including website, guest trip notes, brochures and intranet Building relationships, maintaining regular communication, liaising with and influencing our internal and external partners Assisting with the organisation of and participation in leader conferences, staff training sessions etc. Review Leader reports and guest questionnaires, following up on quality issues with Field Advisors and suppliers Work with the Product Creation Team and Field Advisors to coordinate ideas for holidays Visiting new and existing holidays as appropriate What are we looking for? We would love to hear from you if you have these skills: Self-motivated and hard working with attention to detail Time management with the ability to manage projects, meet deadlines as well as strong organisational skills and multitasking capabilities Ability to manage own workload and use initiative and to reply quickly to issues as they arise Ability to think creatively, strategically and apply research findings A keen interest in walking and leisure holidays and knowledge of the best walking areas Map reading and navigational skills Excellent people skills, particularly for communicating with external suppliers and walk leaders Passion and enthusiasm for travel Be a great Team player and the ability to form strong trusting relationships with suppliers and volunteer leaders Commercial awareness Strong IT skills as well as written and verbal communication skills Previous experience of working in the travel or activity industry is desirable Other: The role is predominantly home based, with very occasional requirement to travel to the operations hub to print and organise holiday materials, as well as to our holiday destinations, conferences and training events as and when required. About HF Holidays: HF Holidays are a B Corp Certified British heritage brand with over 110 years of experience organising walking holidays in the UK, Europe, and beyond. We’ve been leading the way since 1913 and offer over 260 carefully curated guided and self-guided walking tours on six continents and in 40 destinations worldwide. Run as a co-operative, we put people at the heart of everything we do and are proud to be part of a community with a shared passion for the great outdoors. Friendship, fun, fresh air, and the feelgood factor have always been our guiding principles. Our 500-strong team are based remotely, at our Head Office in Hertfordshire and across our 15 country houses located in some of the UK’s best-loved national parks and National Landscapes. Our Application Process: To ensure a fair and unbiased evaluation process, we welcome candidates to submit their CVs without including personal identifying information, such as name, gender, age, race, religion, or any other factors that may reveal their identity. This practice aligns with our commitment to fostering equal opportunities for all applicants. If successful, you will be invited to an online / face-to-face interview. Equity and Diversity: We recruit, employ, train, promote, and compensate individuals based on job-related qualifications and abilities. HF Holiday’s has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of discrimination; We are an equal opportunity employer and will not discriminate against candidates based on any of the protected characteristics set out under the Equalities Act 2010 or any other characteristic protected by law. HF Holidays also provides reasonable adjustments to qualified individuals with disabilities in accordance with applicable laws. We are a member of the Business Disability Forum, a Disability Confident Employer and we operate the Guaranteed Interview Scheme to those candidates who meet our essential criteria. If you need to enquire about a reasonable adjustment, need assistance with completing the application process or wish to be interviewed under the Guaranteed Interview scheme, please email recruitment@hfholidays.co.uk or call us on (0) 7918 652114