KEY ACCOUNT MANAGER – MANCHESTER/ NORTH
🚀 WE’RE HIRING! KEY ACCOUNT MANAGER –🗺️
Are you the kind of person who can walk into a café, clock the fridge layout and already be thinking: “XOXO belongs here”? Do you thrive on building real relationships and bringing bold brands to life in the real world? Well, look no further.
We’re looking for a standout Key Account Manager to drive visibility, volume and vibrant partnerships across North England. If you’re obsessed with growing challenger brands, building standout customer relationships and bringing a category to life, we want to hear from you.
WHAT YOU’LL BE DOING 🎯
🧃 Territory Account Management
● Own and grow a portfolio of key independent accounts and regional chains across North England (Based in Manchester)
● Drive volume and visibility via promotional sell-in, merchandising and trade activation
● Build strong, long-term relationships with cafés, bars, convenience stores and lifestyle retailers
● Lead sell-in conversations with cafés, bars, convenience stores and lifestyle retailers
💥 Execution & Sales Performance
● Deliver against monthly volume, distribution and menu listing targets
● Own CRM and reporting across your accounts
● Monitor trade compliance and in-store promotional performance
🧠 Field Intelligence & Feedback
● Share market, shopper and competitor insights to help guide commercial strategy
● Feed into product innovation and channel-specific execution plans
🤝 Collaboration & Development
● Work closely with the Head of OOH for coaching, performance tracking and support
● Partner with Wholesale NAM to ensure smooth handovers & volume uplifts
WHO YOU ARE 🔍
✅ Previous experience working with independent cafés, bars or lifestyle retailers
✅ Strong understanding of café or lifestyle-led retail landscapes
✅ A confident communicator, commercially astute and naturally self-led
✅ Proven success in sales, account management or customer success
✅ Comfortable working in a fast-paced, high-growth environment
✅ Passion for culture-led, disruptive brands
STRUCTURE OF ROLE 💼
🫡 Reports to: Head of OOH
👥 Works with: Wholesale NAM, Sales Director, Marketing, Ops
🛍️ Customers: Key regional independents, café groups, bars & lifestyle-led retailers
PURPOSE OF ROLE 👀
Your job is to drive volume and visibility across North England through exceptional account management, new business development, and trade execution. 💥
The KAM is the face of XOXO Soda for local accounts — delivering standout customer experiences that turn first-time stockists into long-term partners.
MEASURES OF SUCCESS 💪
🏆 New account wins across region
📍 Distribution, menu listings, and multisite targets
📈 Repeat order rate & uplift in volume
✅ Effective trade promotion & compliance
🤝 Strong customer relationships & retention
WHY JOIN US? 🥤
🚀 Be part of a fast-growing brand shaking up the drinks industry
💰 Competitive salary
🧑 🤝🧑 Join a fun, ambitious, and high-energy team that’s obsessed with what we do
💡 Make a real impact across a key region for growth🌴 25 days holiday + bank holidays
🥤 Free XOXO sodas in the office!
No Recruiters Please.
Application Deadline: Friday 1st May 2026