Overview
Venue General Manager role based in Bristol, leading a multi-outlet hospitality environment within Brabazon, a new city neighbourhood. This position focuses on overall leadership, commercial performance, and operational excellence across bars, restaurants, cafés, events and community spaces, from conception through to delivery.
Responsibilities
* Provide overall leadership and direction across multiple hospitality outlets including bars, restaurants, cafés, events and community spaces.
* Create a positive, inclusive, and high-performance team culture.
* Curation and delivery of a packed events programme, from regular locally delivered performances to encourage footfall, sports fan zones, and large-scale live and high-profile events.
* Support live activations, brand partnerships, and seasonal campaigns.
* Build strong relationships with independent food traders, acting as primary operational partner and support.
* Engage with local charities, small businesses and communities to ensure the venue is supporting local.
* Ensure compliance with licensing, health & safety, and regulatory requirements.
* Maintain exceptional service standards aligned with premium guest and client expectations.
* Lead from the front during peak trading and major events while ensuring consistent operational execution.
* Hold accountability for site-level financial performance including revenue, labour, and controllable costs.
* Ensure operational readiness for special events and peak trading periods.
* Full ownership of venue-wide P&L, forecasting and financial performance.
* Driving profitability through smart programming, cost control and commercial innovation.
* Reporting performance across all revenue streams.
* Ensuring compliance with leases, management agreements and contracts.
Qualifications
* Experience as a General Manager or Senior Operations Manager within hospitality, food halls, events venues, stadia or high-volume restaurants and pubs.
* Experience managing complex, multi-outlet environments with a range of stakeholders.
* Strong commercial and financial acumen; full ownership of venue-wide P&L, forecasting and financial performance.
* Driving profitability through smart programming, cost control and commercial innovation.
* Clear communication of reporting performance across all revenue streams to a range of stakeholders.
* Ensuring compliance with leases, management agreements and contracts.
* Proven leadership of large operational teams, with ability to lead, innovate and create a positive workplace culture aligned with BaxterStorey values.
* Experience working with independent operators or multi-brand environments desirable.
* Excellent problem-solving and decision-making skills under pressure.
* Personal Licence Holder and ability to act as DPS if required (or willingness to undertake).
Benefits
* Bespoke training and development opportunities
* Apprenticeships opportunities for all experience levels
* Pension and life insurance
* Discounts on Perkbox app; high street shops, holidays & cinema
* Access to employee assistance programme
* Cycle to work scheme
* 28 Days holiday including bank holidays
* Plus your birthday off
* 3 volunteering days
* 3 days grandparent leave
* 24 weeks enhanced maternity leave
* Secondary carer leave
* Wedding/commitment day leave
* Free meals on shift
* Wellbeing hub
We are developing Bristol’s first food hall with a packed entertainment programme in the heart of Brabazon, the new playground for Bristol’s next generation. A place for enjoyment, learning and a launchpad for business, with a focus on inclusivity and development.
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