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We’re looking for a friendly, proactive, and highly organised Front of House Assistant to be the face of LondonEast-UK. You’ll be the first point of contact for guests, tenants, and staff—ensuring everyone receives a warm welcome and top-tier service. This role is ideal for someone who enjoys working independently, takes initiative, and consistently delivers outstanding customer service.
About Us
LondonEast-UK is a dynamic business and science park located in the heart of East London. Home to a vibrant mix of innovative companies, research institutions, and start-ups, we pride ourselves on creating a welcoming and professional environment for our tenants and visitors alike.
Key Responsibilities
* Serve as the primary point of contact for all front of house queries.
* Greet visitors and tenants with professionalism and warmth
* Manage reception duties including phone calls, emails, and bookings
* Maintain a tidy and inviting reception area
* Assist with meeting room coordination and event support
* Provide general administrative support to the site management team, including the Director of Estates
* Handle deliveries and liaise with contractors when needed
* Attend site meetings with potential hosts, assist with diary management and coordination of future events (such staffing requirements, AV hire and catering).
* Deal with enquiries, complaints or maintenance issues from the tenants/visitors, escalating any issues as required, tracking progress and keeping stakeholders informed.
* Track and monitor email inboxes and distribute enquiries/work to the relevant teams.
About You
* Excellent communication and interpersonal skills
* Confident, approachable, and customer-focused
* Strong organisational abilities and attention to detail
* Comfortable using Microsoft Office and basic IT systems
* Previous experience in a front-of-house or customer service role is desirable
* Business Admin qualification (such as Level 3), or equivalent experience.
* Demonstrable interest in the built environment (property management/landlord & tenant) would be an advantage.
* This front of house role is predominantly a stand alone role, so you will need to be highly motivated and able to work independently.
Working arrangements:
Location: LondonEast-UK Business, Technology and Science Park, Dagenham
Type: Part-time (30 hours per week), Monday – Friday (9 am – 3 pm)
Salary: £14 per hour
In addition to an attractive salary, our benefits package includes:
Family Friendly Policies making work-life balance achievable
Health & wellbeing support including an Employee Assistance Programme (EAP)
Free on-site parking and access to park amenities
On site café (with discounts available via our app)
Career development and training
How to Apply
This opportunity is to start as soon as possible so applications will be progressed on a rolling basis so if this sounds like the right opportunity for you, don’t delay! Click ‘Apply’ to submit your CV and application form demonstrating why you’re the perfect fit for this opportunity.
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