Your mission Welcome to your new role at Sungrow, as our Service Operations Intern in the UK ! Are you curious to learn how you can help us build a sustainable future? Would you like to see how you can contribute to the growth of our clean energy solutions? Then let's see what awaits you: Engineer Scheduling: Coordinate and organize schedules for engineers to ensure timely service delivery. Liaise with customers to confirm service appointments and address any scheduling conflicts. Adjust schedules based on engineer availability, customer needs, and service priorities. Quote Management: Request quotes from service partners for various service-related tasks. Compare and contest quotes from different service partners to ensure cost-effectiveness and quality. Maintain a record of all quotes received and the decisions made. Invoicing Assistance: Assist the Service Department in completing invoicing tasks. Ensure all service-related activities are accurately recorded and billed. Collaborate with the finance team to resolve any invoicing discrepancies. GSP Ticketing System Management: Monitor and manage the GSP ticketing system to track service requests. Assign and prioritize tickets based on urgency and engineer availability. Follow up on completed tickets to ensure customer satisfaction and service quality. Engineer Onsite Report Management: Review and verify onsite reports submitted by engineers for accuracy and completeness. Communicate with engineers to address any missing or unclear information in their reports. Send finalized reports to customers in a timely manner. Customer Communication: Serve as a point of contact for customers regarding service updates, scheduling, and report submissions. Address customer inquiries and resolve any issues related to service delivery. Documentation and Record-Keeping: Maintain accurate records of all service activities, including schedules, quotes, invoices, and tickets. Ensure that all documentation is organized and easily accessible for reference. The role is not limited to the task above and adaptability will be crucial to excelling in the role. Your profile Proficiency in MS Office (Excel, Word, PowerPoint, etc.) Great communicator. Good coordination skills. High attention to details. Flexible working availability. English language at C1 level. About us We are a green tech company with young creative minds. We are fighting every day to make our mission happen – Clean Power for All ! With 650GW of clean power presently installed worldwide, we are on the road to success! Welcome at Sungrow Founded in 1997 by University Professor Cao Renxian, Sungrow is a leader in the research and development of solar inverters with the largest dedicated R&D team in the industry and a broad product portfolio offering PV inverter solutions and energy storage systems for utility-scale, commercial & industrial, and residential applications, as well as internationally recognized floating PV plant solutions, NEV driving solutions, EV charging solutions and renewable hydrogen production systems. Want to know more? Check out what working with us is like!