Our client is a family run business within the horticulture retail sector. They are now seeking a CRM & Campaign Executive to help increase customer engagement. Working closely with Marketing, Buying, IT and Operations, you’ll lead and implement CRM and member communication strategy, and drive the delivery of selected seasonal campaigns and events. Responsibilities: * Lead the CRM strategy to recruit new members, drive repeat visits and increase average spend. * Build detailed customer profiles and segmentations using insight and data. * Optimise member journeys in partnership with loyalty and EPOS agencies. * Own the promotional calendar, supporting loyalty and trading activity * Collaborate with the Senior Marketing Executive to deliver email campaigns for members and non-members. * Ensure all content is relevant, timely and on-brand. * Work with the CRM agency to analyse performance and identify trends. * Run member and non-member surveys and translate insights into recommendations. * Maintain guidelines and approve assets for emails, digital and POS. * Oversee updates to websites and social channels. Experience * Degree in marketing or business preferred. * Proven CRM experience essential, in retail is preferable. * Highly analytical with strong attention to detail and confident using data. * Excellent written and verbal communication. * Strong campaign and project management skills. * Collaborative team player with agency and stakeholder experience. Competitive Benefits Package, opportunity for professional growth and development, plus lots of perks! Interested? Send your CV now