Join our friendly and supportive team at Granville House Medical Centre
We are seeking a part time experienced and enthusiastic Care Navigator/Receptionist who thrives in a fast-paced, patient-focused environment. If you have strong IT skills and enjoy variety in your day-to day work, this could be the perfect role for you.
The role combines traditional reception duties with care navigation, helping patients access the most appropriate care or service for their needs. Teamwork is an essential part of general practice and we are looking to recruit a good team player with excellent communication skills and a compassionate and friendly nature.
The position will be for 23 hours over 4 days. Our Reception Team provides essential cover between 07:30 and 18:30, Monday to Friday. This coverage is shared among the team to ensure consistent and high-quality service throughout the day. Flexibility is essential to cover sickness absence and annual leave.
The role is subject to satisfactory references and a DBS check.
Main duties of the job
Main duties of the job are:-
* Support the triaging GP in arranging patient appointments with the most suitable healthcare professional or service (e.g., GP, nurse, pharmacist, social prescriber).
* Act as first point of contact for patients both in person or over the telephone - creating a welcoming and supportive environment.
* Handle patient communications professionally and empathetically, including telephone, email and face-to-face interactions.
* Remain calm and prioritise tasks whilst working in a busy environment, frequently dealing with competing demands from both patients and the practice team.
* Support clinicians with administrative tasks to improve patient flow and access.
* Maintain accurate and up-to-date patient records through data entry, coding, scanning, and updates using EMIS and Accurx systems.
* Help maintain a tidy and organised reception and waiting area.
* Work collaboratively as part of the practice team to ensure a high standard of care.
* Promote confidentiality, equality, and professionalism at all times.
* Contribute to effective team communication and practice improvements.
* All staff should be prepared to undertake a variety of tasks, as required by the business, which may be subject to change from time to time.
Job Type: Part-time
Benefits:
* Company pension
* Free flu jabs
* On-site parking
* Sick pay
Experience:
* Customer service: 2 years (required)
Work Location: In person