Company Description
We are looking for a Team Member to join our Chill#2 Cafe & Bar team
Chill#2 is an artisan coffee-led concept with a passion for offering the highest-quality drinks, food and unforgettable experience for our customers.
It is relaxed enough to sit in the morning with a coffee and transforming into an elegant setting for enjoying a local craft beer or a glass of wine in the evening. If you are lucky you may find yourself enjoying one of our special live music nights. Chill is a state of mind centred on specialty coffee roasted by artisans, fresh food inhouse hand-prepared, inspiring and inviting product merchandising, social influence and partnerships in food and drinks produce. The essence of Chill#2 lies in simplicity, authenticity and honesty.
Do these resonate with you? Are you passionate about connecting with people? Are you adept at cultivating a lively and dynamic atmosphere in our Café & Bar? If you answered yes to these questions, we'd love to hear from you.
We will support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities
Job Description
Your missions will be:
* Welcome the guests and ensure that the service is handled very well
* Delivering an excellent service to our customers and insuring the quality of service is achieved in the breakfast, the coffee shop and the bar
* Ensures the working areas are clean
* Handles any guest complaints and/or remarks provides a response as soon as possible
* Complying with Food Safety regulations
* Take food and drinks order and provides support to the breakfast
* Listen to the guest at all times; strive to answer all requests from the guests as quickly as possible, ensuring that the service provided to the guests will win their loyalty to return to the hotel and the Chill #2 Café and Bar
* Has an impeccable attitude which conveys the image of the brand and hotel
* Passionate for the success of the hotel
* Attention to detail and quality
* Willing to embrace changes
Qualifications
Who are we looking for?
* Previous experience in similar roles is preferable.
* Friendly, approachable with excellent customer service skills.
* Attention to detail and exceptional organizational skills
* Strong team player and positive attitude.
* Ability to work effectively under pressure.
* Essential to be flexible with working hours.
* Must already have the right to work in the UK.
Additional Information
Why Join Us?
* Competitive salary and benefits package, including pension, additional holidays with service, a "Recommend a Friend" program and Employee Advisory Service.
* Flexible rota
* Discount Card for Accor Hotels Worldwide.
* Complimentary stays in UK hotels (Free Bonus Breaks Vouchers, subject to availability and T&C).
* Opportunities for career growth and international development.
* Apprenticeship opportunities.
* A one-night stay experience to help you understand guest needs.
* A supportive work environment with an engaging team culture.
A little more information:
To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.
To ensure you can best welcome and care for our guests you will need to be fluent in English.
Understanding things from our guest's perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Ready to discover more? Get in touch with us. We would love to hear from you.
One more thing…
By working at the Ibis Cambridge Central Station, you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor's limitless opportunities. Discover our Talent stories at heart-of- or on Instagram
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.