IT Support Analyst - FTC - 6 months
About the Company
We’re looking for an IT Support Analyst to support Aveni’s cloud-first environment. You’ll provide first-line IT support, manage devices and user access, and help maintain secure, reliable day-to-day IT operations across the business.
This is a great opportunity for someone early in their IT career who wants hands-on experience across SaaS platforms, device management, and operational security within a fintech environment.
About the Role
Provide first-line support for employees across Google Workspace and SaaS tools including Slack, Jira, and GitHub.
Responsibilities
* Manage IT support tickets and escalate issues where required
* Support joiners, movers, and leavers processes, including device setup and access provisioning
* Configure, track, and manage laptops and IT assets using Mosyle and Apple Business Manager
* Support remote device logistics including shipping, repairs, and replacements
* Manage user access across Google Workspace, Auth0, and other SaaS applications
* Assist with IT operations, security processes, compliance activities, and documentation
* Help improve IT processes, automation, and user experience
Required Skills
* Strong troubleshooting skills, particularly with Apple devices
* Ability to manage multiple priorities
* Experience in an IT support, helpdesk, or MSP environment
* Familiarity with Google Workspace
Preferred Skills
* Experience with MDM tools such as Mosyle
* Exposure to SaaS-based environments
* Understanding of core IT security principles and frameworks such as Cyber Essentials
* Experience working in a remote-first environment
Why Join Aveni?
Aveni is a growing fintech business using AI and modern cloud technologies to transform financial services. You’ll join a collaborative, supportive team where you’ll have real ownership, exposure to modern SaaS and security practices, and the chance to develop your career in IT, cloud, and cyber security as the business grows.