Business Analyst - IT Projects and Programmes
About the Organisation:
National Services Scotland (NSS) is a national NHS Board operating right at the heart of NHSScotland providing invaluable support and advice at a strategic and operational level. NSS supports customers to deliver their services more efficiently and effectively and we offer shared services on a national scale using best-in-class systems and standards. Our priority is always the same – to improve the health and well-being of the people of Scotland. We do this by working in partnership with colleagues across Health and Social Care to deliver fit for purpose solutions and systems, delivering high quality services that help our stakeholders to free up resources so they can be re-invested into essential services.
The Post:
To meet the increasing demand from internal NSS customers, NHS Boards, Scottish Government, and the wider Public Sector in Scotland, NSS Digital & Security are recruiting a Business Analyst. The core purpose of the Digital & Security organisation is the provision of world class digital and security expertise, solutions, and services to our customers.
Using the variety of Business Analysis tools and techniques, the post holder will be responsible for helping our customers plan and implement their strategies to support the health and wellbeing of the people of Scotland.
You will be responsible for:
* Iterative design which meets the needs of the business and aligns with the strategic direction of the organisation.
* Understanding our customer business needs and requirements and creatively shaping and refining business solutions to meet those needs.
* Guiding and advising clients to help them develop and deliver solutions that are aligned to the future technology architecture.
* Working as part of multi-disciplinary project delivery teams to ensure that solutions are aligned with agreed outcomes and roadmaps.
Additionally, for this post, the role of the BA is to support the gathering of user research for data improvement use cases across the organisation as follows:
* Provide analysis support for data improvement use cases
* Work on quantitative and qualitative benefits
* Support further user research and evaluation of data products and outcomes
The Candidate:
You must be educated to Degree Level or have equivalent, demonstrable experience. Knowledge and experience of working in a project delivery environment is required. You must be able to work collaboratively across multi-functional teams and have ability to quickly establish your credibility with customers and staff at all levels. The post holder must have working knowledge of agile methodology and be able to apply the agile mindset to all aspects of their work.
Location and Working Pattern:
Gyle Square, Edinburgh or Delta House, Glasgow. Currently hybrid working
Monday to Friday, 37 hours per week
It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.
Benefits:
Our benefits package includes pension scheme, comprehensive range of work life balance policies, occupational health services, learning resource centres and discounted leisure, financial and shopping benefits. HR Benefits Brochure.
Inclusion:
NHS National Services Scotland (NSS) is a national board and, as an anchor institution, it is our ambition to be a diverse and inclusive organisation where everyone feels welcome. We recognise that flexible working creates an inclusive workplace where employees can thrive and feel confident about their ability to balance their personal and professional responsibilities. This is supported through Once for Scotland flexible working policies. NSS has made a long-term commitment to staff health and well-being and offers many learning and development opportunities to support and improve our approaches to diversity, inclusion and mental health in the workplace. There are a number of equality staff networks in place which all staff are welcome to join. We are also an equal opportunities employer and as such guarantee to interview all disabled applicants who meet the minimum criteria for our vacancies.As an accredited Disability Confident Leader, it is the aim of NSS to offer a fully accessible and inclusive recruitment service that supports applicants on their candidate journey. If you are interested in any reasonable adjustments, please contact the Recruitment Team on
Further information:
For an informal discussion on the post, please contact Gillian Murphy, Senior Business Analyst via email
Closing date for completed applications is Friday 3rd October 2025.
Further information on NSS is available from:
Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).
NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies