Salary: £38,000 - 78,000 per year Requirements: 2–5 years experience in a 2nd line or Tech Bar support role Strong macOS support experience, with additional exposure to Windows, iOS, and Android Hands-on administration of Microsoft 365 services Knowledge of Active Directory, Azure AD / Entra ID and identity management Experience working with ITIL-aligned service desk or ticketing systems such as ServiceNow Strong troubleshooting ability with a customer-focused approach Ability to manage workload effectively and prioritise incidents in line with SLAs Active SC Clearance, transferable ITIL Foundation certification (desirable) Microsoft 365 Administrator or Apple certifications (desirable) Experience with security and access management tools such as Intune, Okta, Zscaler or Workspace ONE (desirable) Previous experience supporting VIP or high-profile users (desirable) Exposure to ISO 27001 or ISO 9001 regulated environments (desirable) Responsibilities: Deliver 2nd line support via the Tech Bar, both onsite and remotely Diagnose and resolve escalated issues across macOS, Windows, iOS, and Android Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive Configure and support end-user hardware such as laptops, mobile devices, and printers Manage and support software services including MDM solutions, VPNs, and Microsoft 365 Support onboarding, user provisioning, and day-to-day technical queries Escalate complex issues to 3rd line teams or external vendors while retaining ownership Create and maintain knowledge base documentation and contribute to continuous improvement Work collaboratively with internal teams and external suppliers Ensure adherence to ISO 27001 standards and ITIL service management processes Technologies: Active Directory Android Azure Cloud Hardware Support ITIL macOS Microsoft 365 Mobile Security ServiceNow SharePoint Windows iOS Office 365 More: We are seeking a Tech Bar Engineer (Contract) to deliver high-quality 2nd line technical support, providing both face-to-face and remote assistance within secure, cloud-based environments where reliability and performance are critical. This role offers an excellent opportunity for an experienced contractor who enjoys delivering high-quality user support in professional, fast-paced environments. last updated 8 week of 2026