CCA Recruitment are excited to be recruiting for an experienced Contact Centre Team Leader to join a thriving business located in St Ives, Cambridgeshire. We are looking for a Team Leader with contact centre team leadership experience with strong people management skills.
If you are experienced in managing a successful contact centre, then this is the role for you!
The role of the Team Leader
* Coach and develop staff using performance management tools to improve KPI’s and personal objectives.
* Continuous coaching and development of team to continue business success.
* Support in recruitment process whilst representing and promoting excellent brand image.
* Produce data in relation to team activity to identify any coaching and development needs.
* Effectively communicate with your direct line manager providing recommendations.
* Document and deliver monthly 1:1’s.
* Remain up to date with procedures/processes and products and communicate this effectively to team.
Skills needed as Team Leader
* Experience managing a successful contact centre team.
* Experience within performance management.
* Ability to understand data analysing team performance.
* Effective problem-solving and time management skills.
Benefits of a Team Leader
* Monday to Friday – 37.5 hours per week (no weekends!)
* 33 Days holiday per year including bank holidays
* Salary sacrifice pension scheme
* Employee Assistance Programme
* Life assurance
* Private Medical Insurance
* Subsidised Gym membership
* Cycle to Work
* Eyecare contributions
* Electric car salary sacrifice scheme
* Weekly bootcamp class
* Savings & discount portal
Please follow the link to apply for this contact centre Team Leader role based in St Ives, Cambridgeshire.
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