About Us
eyworks Limited, established in 2012, is a leader in the development of innovative and affordable digital solutions tailored specifically for the Early Years childcare sector. Our comprehensive software streamlines operations, offering an end-to-end platform that supports providers in delivering exceptional childcare. With a growing reputation for excellence and innovation, we're proud to be at the forefront of this important sector.
Why Join Us?
Located in the heart of Milton Keynes, eyworks is expanding rapidly, and we're looking for passionate individuals to join our friendly, dynamic team. This is a unique opportunity to be part of an ambitious company at a pivotal time. As we embark on an exciting expansion, your contributions will directly influence the next chapter of our success.
If you're ready to make a tangible impact in a supportive, forward-thinking environment, eyworks could be the perfect place for you
About You
We are searching for a Customer Support Executive to join our team in Milton Keynes. Ideally, you are someone who has:
* Excellent verbal and written communication skills
* Experience on an Incident/Ticket Management System
* Knowledge and understanding of mobile apps
* Ability to work independently but also within a team environment
* Meticulous attention to detail
* Experience as a nursery practitioner/nurse/manager would be beneficial
About the Role
As a key member of our support team, you will play a vital role in helping with customer queries and training, maintaining a reputation for excellent customer service. This position is part-time, with working hours Tuesday to Friday, pm. Your primary responsibilities will include:
* Functional and technical customer support over telephone, email, and chat, including ticket/incident management
* Manage customer queries through to resolution
* Hardware (tablet) set up and troubleshooting
* Support management and coordination with the offshore team
* Help to test issues on the system, identify bugs and raise JIRA tickets
Recruitment process
Our recruitment process comprises three stages:
Stage 1: Apply with your CV and optional cover letter (recommended)
Stage 2: Successful applicants will be contacted for a short telephone interview
Stage 3: Shortlisted applicants will be invited to a face-to-face interview
If successful, you will receive an offer letter and upon starting receive comprehensive on-the-job training.
Benefits
* Hybrid working option, one day a week from home
* 20 days holiday plus three additional days over Christmas when the office is closed
* Additional day off on your birthday or a days salary in lieu
* 3 days paid company sickness policy
* Cost of an eye test covered by the company
* Monthly team meeting with a meal
* Bi-monthly team building outing
* Length of service scheme
* Celebration of work anniversaries and birthdays
Posted via: eyrecruit