Grow your career with Verdant Parks
Reception Supervisor
At Verdant Parks, we know that the foundation of a great holiday starts with a warm welcome. That’s why we’re looking for a Reception Supervisor who takes pride in delivering excellent customer service, attention to detail, and a friendly, professional approach. By being the first point of contact for our guests, managing enquiries, and ensuring smooth check‑ins and check‑outs, you’ll play a vital role in creating a welcoming, seamless experience that sets the tone for their stay.
Salary: £13.21 per hour | Contract Type: Permanent | Hours: 30 hours over 5 days | Location: Riverside Holiday Park, Wooler, NE71 6NJ
Day-to-day duties
* Supervise the work of all receptionists, ensuring that company standards are maintained at all times.
* Greeting guests and owners, supporting with check‑ins, queries, and general park information.
* Handling cash and card payments, including till operation and daily cashing up.
* Preparing welcome packs for incoming guests.
* Promoting park facilities and sharing knowledge of local attractions.
* Answering phone calls and emails in a friendly, helpful manner.
* Supporting reception admin tasks as required.
What we're looking for
* You genuinely enjoy helping people and take pride in getting the little things right.
* You are calm, confident, and approachable, making every guest feel welcome and supported.
* You have experience in a customer‑facing role such as hospitality, retail, or tourism.
* Strong customer service skills and a positive, can‑do attitude.
* Good computer literacy, including Microsoft Office and the ability to learn internal systems.
* Strong communication and administration skills.
* You will be a team player, flexible, and adaptable to meet customer and business needs.
* Previous experience in a reception, tourism, or leisure environment is a bonus, but not essential.
A wonderful place to work
* Enhanced annual leave entitlement for length of service.
* Save money with our online discount platform.
* Discounts on park breaks for you, your friends and your family.
* Discounts on park facilities, including restaurant and leisure.
* An annual 'Verdant Experience' – a park break, but with no charge!
* Access to a 24/7 confidential counselling and advice line.
* Opportunities for recognition and reward.
* Training & development opportunities.
* Online discount platform where you can save money on shopping, dining, travel, days out and much more.
* Last minute park breaks from only £99.
* Up to 30% off park breaks for you, your friends and your family.
* Discounted use of facilities on park, including restaurants, leisure and activities.
* An annual 'Verdant Experience' – book a break at one of our parks and experience a Verdant holiday as a customer.
* Many opportunities for recognition and reward – monthly 'Stars' awards, annual awards for individuals and park teams, 'Cheers for Peers' cards, and any excuse for cakes, biscuits and celebrations.
* Our company wide team initiatives to help each other, our communities and the planet – Green Champions, Charity Champions, Mental Health Champions.
* A commitment to providing training & development opportunities, recognising potential and supporting you in your career.
Equal opportunities employer
Verdant Parks is an equal opportunities employer and a proud member of the Disability Confident scheme.
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