About the role
As the Payroll Team Leader, you will take responsibility for the operation and profitability of your team’s client portfolio and report directly to the Payroll Office Leader. You will offer an escalation point for technical and commercial issues encountered by your team and ensure the accurate and timely HR, Payroll and Pension Administration services for various clients in accordance with statutory regulations.
A key feature of the role will be to supervise and effectively manage your team to ensure our clients receive a quality service in all respects. This is a pivotal role, with the opportunity to make a positive contribution towards the overall future development and success of the team and office.
Continuingly adapting to changing landscapes and with a brilliant infrastructure of specialists, training and technology, you will be at the forefront of payroll, becoming a Team Leader of a group of true experts and consultants, as well as developing more junior members to reach this point.
This is a fantastic opportunity to join a growing team at an exciting part of the journey with excellent hybrid working (generally 2 days in the office). The variety of projects will challenge you every day, helping you expand your capabilities and grow professionally. You’ll have plenty of opportunity to broaden your horizons and discover a culture that nurtures individuality and celebrates fresh thinking!
Responsibilities:-
1. Ensuring payroll deadlines and service requirements are met for the team’s portfolio of clients.
2. Ensuring the team’s compliance with internal policies and procedures.
3. Taking positive accountability for your team’s output to clients.
4. Monitoring team’s KPIs and profitability.
5. Keeping your knowledge of statutory and legislative regulations, including workplace pensions, up to date.
6. Promoting client care and cascading this to the wider team.
7. Providing guidance and support to all team members and other teams/offices as required.
8. Following internal BACS procedures and client payment requirements.
9. Reviewing and approval of all new AE Pension set-ups.
10. Utilising RSM financial systems to review and monitor client recoveries.
11. Reviewing team performance and setting clear objectives.
About the ideal candidate
The ideal applicant will have strong practical understanding of payroll calculations, deadlines, and UK legislation and requirements, including workplace pensions, coupled with strong numerical abilities and proven experience in MS Office, in particular Excel. You will have knowledge of month-end and year-end returns and balancing with the ability to perform manual calculations, as and when required. A payroll qualification and previous experience of working in a multi-frequency and/or high volume payroll environment is advantageous, as is successful people supervision or management.
Essential competencies:-
12. Confident displaying leadership and professionalism whilst being approachable and having duty of care for direct reports.
13. Resilience and strong attention to detail.
14. Excellent and positive interpersonal and communication skills, both written and verbal with individuals at all levels.
15. Ability to work independently and as part of a collaborative team.
16. Good organisation and prioritisation skills, ensuring stringent deadlines are met.
17. Flexibility, adaptability, and problem-solving abilities.
18. Discretion and ability to maintain confidentiality.
19. Ability to review and improve service and processes.
Note: This job description reflects the present requirements of the role. As duties and responsibilities change, the job description will be reviewed and will be subject to amendment in consultation with the individual.
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