Join to apply for the Contract and facilities support role at CBRE
1 week ago Be among the first 25 applicants
Join to apply for the Contract and facilities support role at CBRE
London - England - United Kingdom of Great Britain and Northern Ireland
Company Profile
CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries.
JOB TITLE: CONTRACT & FACILITIES SUPPORT
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. To lead and provide the delivery of facilities for BMGF London Headquarters and to provide a world-class, client-facing service in line with the CBRE global vision. It will be of vital importance to proactively anticipate our client needs at all stages of the customer journey in line with the CBRE RISE concept and be an ambassador of our client and CBRE Office Services, blending seamlessly with BMGF.
You will need to take full ownership of your key responsibilities and support the Management Team in providing a world class service, and to be innovative and proactive in finding solutions. As it is a small team on site, a large part of the role is being a team player and supporting with the delivery (to both client and CBRE) of all CBRE contracted services and functions.
Main Duties And Responsibilities
On a day-to-day basis, work under the instruction of the Workplace and Events Team Leader to deliver a seamless experience to all Customers.
Support the Gates Client to attain BS OHSAS 18001 or other relevant Health and Safety accreditation as instructed by the CBRE H&S SME
Provide advice and support of all Facilities related activity in the client office.
To actively support with the review and production of Risk Assessments: fire, water, QSHE, and others as required
Liaise with Client’s contractors on delivery of small projects (paint/patch, furniture repairs, etc.) and general maintenance (light bulb changes, small repairs etc.)
Engage with the CBRE M&E provider VMS to ensure a seamless experience for the client, within the remit of the CBRE contractual obligations
Manage 3rd party landlord vendor on Gates Foundation’s behalf for compliance reasons
Respond to customer calls & place work orders with building management team, proactively following up to ensure the premises are maintained to the required standards.
Ergonomics – assist with delivery of program to Client employees. Liaising with appropriate contacts to conduct new employee evaluations
Meeting room configuration for Events and assisting Front of house team when necessary, by ensuring meeting rooms are returned to normal after use in a timely manner or assisting with room set ups
Ensure AED equipment is maintained periodically
Liaise with CBRE QSHE SME to ensure team training, Gates compliance and other QSHE related matters within contract are delivered
Provide cover as required (minimal requirement) on the front of house reception desk, greet visitors, offer refreshments, provide security badging, notify hosts and answer telephone call as directed by the Workplace and Events Team Leader.
Support the Workplace and Hospitality Coordinator with checks of all reception areas on a daily basis to ensure they meet with high standards of cleanliness and maintenance, where required
Support Workplace and Events Team Leader with any operational requests
Support the Workplace and Events Team Leader with meeting room set up’s events as required especially during busy periods
Administrative duties regarding post / shipments of packages or materials, including responsibility for the Franking Machine contract management
Liaise closely with site teams and CBRE Head Office, ensuring accurate processing of quotations and purchase orders
Managing the supply chain and drive them to attend within required SLA’s
Driving the engineering team to attend to all callouts within required SLA’s
To obtain a comprehensive understanding of the scope of the contract and ensure that all work is carried out in accordance to the contract scope and not outside of this
Raise and assign work orders to relevant resources
Monitoring reactive calls received from the customer through to call completion and updating records
Allocation of internal engineers to call outs and maintenance visits, driving the engineering team to attend to all callouts within required SLA’s.
Ensure QHSE documentation is maintained and readily available using company systems
Manage system as a key user on site including PPM records, Reactives and reporting
Maintain people records such as new starters, leavers, general staff changes, contact details, etc.
Effective communication with all levels of internal teams and external customers
Familiar with daily operations and the specific scope of the contract
To complete any other reasonable request as directed by the client, Workplace and Events Workplace and Events Team Leader or CBRE AGM
Experience
* Able to priorities accordingly
* Flexible in handling a variety of tasks
* Complaint handling - able to resolve problems as they arise in an appropriate manner
* Administrative skills: word, power point, excel, outlook are desirable
* 2 – 4 years’ experience in Hard Services and or FM
* Contract Support experience or understanding of Financial processes
* IOSH desirable
PERSON SPECIFICATION
Strong organizational and time management skills
High level of attention to detail
Strong verbal and written communication skills
Excellent personal presentation
Proactive and diligent
Ensures that responses to requests are efficient and time bound
SUCCESS CRITERIA
Follow and educate staff on Foundation standards and policies
Develop and participate in continuous improvement initiatives
Adhere to all client site policies and procedures.
Adhere to CBRE and client site rules and regulations as detailed in the respective induction booklet.
To maintain and use as appropriate CBRE and client property as provided or recommended as well as electronic equipment.
To carry out duties or responsibilities that may from time to time be assigned by your manager.
To maintain the necessary confidentiality in all CBRE and client matters.
To show responsibility for personal Health and Safety, and that of others in the conduct of job in line with CBRE Support Services and Legal requirements.
To maintain a professional appearance at all times
Service line: None
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Legal
Referrals increase your chances of interviewing at CBRE by 2x
Sign in to set job alerts for “Contract Specialist” roles.
Contracts and Confirmation Administrator
London, England, United Kingdom 1 week ago
London, England, United Kingdom 13 hours ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 2 days ago
London, England, United Kingdom 7 hours ago
London, England, United Kingdom 10 hours ago
City Of London, England, United Kingdom
£60,000.00
-
£60,000.00
3 weeks ago
London, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 day ago
London Area, United Kingdom £30,000 - £42,000 15 hours ago
Greater London, England, United Kingdom 1 day ago
Weybridge, England, United Kingdom 3 weeks ago
London, England, United Kingdom 1 week ago
Paralegal, Family (initial 6 or 12 month contract)
London, England, United Kingdom 2 days ago
London, England, United Kingdom 6 days ago
London, England, United Kingdom 1 month ago
London, England, United Kingdom 1 month ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr