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Client:
East Lancashire Hospitals NHS Trust
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
c1cf8cb93cd3
Job Views:
7
Posted:
02.06.2025
Expiry Date:
17.07.2025
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Job Description:
Job overview
• Responsible for locating Health Records to allocated locations across the bay on a daily basis
• Maintaining the Health Records Library, ensure all the documentation within the Health Records is tidy, accurate and complete
• General administration and clerical duties as and when required.
RESPONSIBLE FOR:
The provision of an efficient, friendly professional service for patients and users of the Health Records department.
Locate and deliver Health Records on a daily basis; maintenance of the Health Records library
Main duties of the job
•Locate and retrieve patient Health Records as and when required.
•Maintain the Health Records library in accordance with Policy and Procedure.
•Entering data and updating confidential information onto Lorenzo in a timely and accurate manner. ie: marking patients records as deceased or as a culled record.
•Receiving telephone calls in a timely and courteous manner in accordance with NHS guidelines.
•Receive and deal with enquiries in a confidential manner from staff, external agencies and patients responding in courteous manner in accordance with the Trusts policies, procedures and NHS guidelines passing complex enquiries to the line manager.
•Liaise with a variety of staff from other departments within the trust, patients and external agencies i.e. GP surgeries as required.
•Always Be proficient in the use of the Health Records library and adhere to the departmental Standard Operating Instructions and policies.
•Follow both Trust and departmental policies and procedures but use own initiative and knowledge to deviate from these if required.
Working for our organisation
We operate from three main hospitals-Furness General Hospital (FGH) in Barrow, the Royal Lancaster Infirmary (RLI), and Westmorland General Hospital (WGH) in Kendal, as well as a number of community healthcare premises including Millom Hospital and GP Practice, Queen Victoria Hospital in Morecambe, and Ulverston Community Health Centre.
FGH and the RLI have a range of General Hospital services, with full Emergency Departments, Critical/Coronary Care units and various Consultant-led services.
WGH provides a range of General Hospital services, together with an Urgent Treatment Centre, that can help with a range of non-life threatening conditions such as broken bones and minor illnesses.
All three main hospitals provide a range of planned care including outpatients, diagnostics, therapies, day case and inpatient surgery. In addition, a range of local outreach services and diagnostics are provided from community facilities across Morecambe Bay.
Detailed job description and main responsibilities
For further details on the advertised position and the principal job duties/responsibilities, please refer to the Job Description and Person Specification found under the supporting documents section. Additional information about the University Hospitals of Morecambe Bay can be accessed on our website.
Person specification
Education
* GCSE English and Maths Grade D or above or equivalent qualification
Experience
* Experience of working in an office environment
* Dealing with patients/relatives
Skills
* Proficiency in Microsoft word processing skills.
* An understanding of medico-legal Procedures.
* Possess excellent communication skills - written/verbal/listening. Ability to work effectively with all levels of staff.
* Ability to work unsupervised, prioritise own work load and that of the team and be confident in decision making.
* Ability to monitor work carried out by staff and motivate team accordingly
* Dealing with distressed patients/relatives on the phone.
Personal
* Ability to form and develop effective working relationships
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