To enhance service quality, foster trust, and create safer, more cohesive communities through acting as the key liaison between the organisation, our Customers, and External Managing Agents, overseeing the performance of external managing agents, resolving issues, ensuring estates are well-managed, driving compliance with agreed standards, maintaining financial transparency of service charges, and delivering high levels of resident satisfaction
Client Details
This organisation operates within the Not For Profit sector and is a well-established entity within the property management field. It is a medium-sized organisation dedicated to providing quality services and maintaining strong partnerships.
Description
Key relationships:
Finance team, particularly the Rent Setting and Service Charge Accountant
Housing Team
Customer Service Centre
Customer Experience & Engagement Team
Income Team
Property Services Performance, Planning & Quality Teams
Customer Wellbeing & Inclusion Teams
Asset Management Team
Development Team
Finance Team
Customers
Legal Advisors/Solicitors
Managing Agent Companies
Local Authorities
Auditors
Ensure managing agent budgets and accounts meet legal and contractual requirements, preventing overspend and protecting residents interests.
Accurately process and record requisitions to maintain clear financial audit trails.
Maintain transparent financial reporting to residents, minimising unexpected cost increases.
Ensure managing agents deliver services in full compliance with contractual terms, addressing any shortfalls quickly to maintain standards.
Hold agents accountable for agreed maintenance obligations, ensuring timely and high-quality delivery.
Drive continuous improvement in estate management through proactive performance reviews with agents.
Act as a single, consistent point of contact for residents on managing agent matters, ensuring timely responses and resolution.
Engage residents through AGMs and forums to address concerns and provide updates on estate management performance.
Build resident trust by delivering clear, regular communication and demonstrating responsiveness to feedback.
Work with internal teams to ensure estate management is integrated with neighbourhood priorities and services.
Implement estate-specific improvements to enhance safety, appearance, and resident satisfaction
Profile
A successful Managing Agent Liaison Officer should have:
Proven experience in property or estate management, preferably within a regulated sector.
Strong understanding of financial regulations, budget management, and service charge processes.
Knowledge of lease agreements, maintenance obligations, and contractual compliance.
High level of financial literacy with the ability to analyse, interpret, and report on financial data.
Strong numeracy skills, with the ability to identify and challenge unreasonable costs.
Ability to identify trends, analyse performance data, and implement targeted improvements.
Managing contractor performance and holding suppliers accountable to service level agreements.
Working with residents, leaseholders, or customers to resolve issues and improve satisfaction.
Coordinating across teams to deliver joined-up solutions.
Financial reporting and producing accurate, clear records for internal and external stakeholders.
Job Offer
* A competitive salary ranging from £32,750 to £35,000 per annum.
* Hybrid working - just 2 days working in the office each week
* Permanent position within the Not For Profit sector.
* Opportunities to make a meaningful impact in the property department.
* Supportive and collaborative work environment based in Redhill.
* Additional benefits to support your professional growth and work-life balance.
If you are a proactive and organised professional seeking a rewarding role in Redhill, we encourage you to apply for the Managing Agent Liaison Officer position today.