Role Overview
You will be the first point of contact for our customers via phone, email, and live chat-offering guidance, resolving queries, and ensuring a positive customer journey. Your ability to communicate clearly, manage issues effectively, and go the extra mile will directly contribute to our ongoing success and customer satisfaction.
Key Responsibilities
Act as the first point of contact for customers, providing outstanding service via phone, email, and live chat.
Respond to customer enquiries, concerns, and complaints with professionalism and efficiency, ensuring timely resolution.
Handle complaints empathetically and effectively, striving for complete customer satisfaction.
Use live chat and other digital platforms to support and guide customers in real time.
Communicate clearly and professionally in both written and verbal interactions.
Demonstrate a commitment to exceeding customer expectations and enhancing the customer experience. Person Specification
Excellent communicator - clear, confident, and articulate in both written and verbal communication.
Target-driven - motivated by goals and consistently works towards achieving and exceeding performance metrics.
Customer-focused - committed to delivering an exceptional service experience at every touchpoint.
Professional telephone manner - confident, courteous, and empathetic on calls.
Detail-oriented - high level of accuracy and commitment to getting things right the first time.
Resilient and positive - remains calm and composed under pressure, with a proactive approach to problem-solving.Vibe Recruit is acting as an Employment Agency in relation to this vacancy