As a Driver Support Advisor (DSA), you'll be the initial point of contact for customers. Your duties include efficiently managing complaints, handling reports, and, most importantly, assisting customers with their inquiries. This will primarily involve inbound phone calls and emails, and eventually web chat, all aimed at achieving top-notch customer service.
Client Details
Our client's services will provide corporate or personal travel and will tailor a range of mobility solutions to your needs, saving you time and money on every journey and are based in Portsmouth.
Description
The key responsibilities for the Customer Service Advisor (Driver Support Advisor) are:
* Interacting with multiple customers throughout their driver journey.
* Handling help desk queries via phone, email, or future web chat.
* Striving to resolve queries on the first contact.
* Building lasting relationships through open communication.
* Addressing complaints and offering solutions promptly.
* Becoming a strong advocate for our products and services.
* Reviewing customer reports, rectifying errors, and maintaining accurate records.
* Completing basic administrative tasks, such as fuel card management.
* Identifying and implementing business and process improvements.
* Going the extra mile to engage customers and fleet contacts.
Profile