Permanent, Full Time Here at Stonewater, we believe there should be someone there for everyone. Were looking for a Specialist Case Worker to deliver an informed and person-centred, strengths-based support to members of the LGBTQ community who are accessing Stonewaters Brighton Refuge. Youll manage a caseload of customers through their journey, ensuring a strengths-based approach that enables them to articulate their aspirations and realise their potential. As an ambassador for Brighton Refuge, youll assist in administering referrals into the service, with a focus on Safety Planning that is informed by the individuals identify and any possible associated risks, and work with specialist support agencies and statutory organisations, particularly with local and national LGBTQ charities and support organisations. Youll be an advocate for the customers we support and support customers to move on from the service in a planned and positive way! The ideal candidate will have: Proven experience of working with the LGBTQ community. An understanding the practical, emotional, economic and social differences of those who are members of the LGBTQ community, particularly having experienced Domestic Abuse, Hate Crime, and/or Discrimination. Proven experience of caseload management, with a clear focus on outcomes for customers and their wider community. Experience in carrying out robust safety planning. The ability to work in partnership with specialist agencies such as mental health teams, offending services or other relevant services. A specialist knowledge of local and national LGBTQ charities and support organisations. Exceptional communication skills. Knowledge of housing and benefits advice (desirable). Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document. Discover Stonewater: Stonewater have 20 years experience delivering refuge, safe accommodation and community based domestic abuse services. Our services include Women and Childrens Refuges, LGBTQ Safe Space, an Asian Womens Refuge and dispersed accommodation to support those that are unable to access traditional Refuges such as male survivors, those with pets and those facing multiple and complex disadvantage. Our dispersed model of safe accommodation ensures equal access for all. Stonewater is also a leading housing provider. We manage around 39,000 homes, serving 82,000 customers across our portfolio and our mission is to provide quality homes and services for people whose needs are not met by the open market. Were looking for like-minded people to join our team of over 800 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform peoples lives. Stonewater supports equality of opportunities and are dedicated to being a diverse, inclusive, and supportive workplace. We are a Disability Confident employer. Are you ready to DiscoverStonewater? Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.