Key Holder Sales Associate
Application Deadline: 21 February 2026
Department: Boutique
Employment Type: Permanent - Part Time
Location: Richmond
Reporting To: Boutique Manager
Compensation: £13.85 / hour
Description
We have implemented an anonymous job application process. This means that during the initial stages of the application, personal information such as name, gender, age, and ethnicity is not disclosed to the hiring team.
To work as part of a team and provide all customers with an exceptional shopping experience in our Boutiques as well as supporting the management team with opening and closing the boutique, when required.
Contract Type: Permanent or Fixed Term + number of months (eg: Fixed Term, 12 months) (Choose the correct contract type and delete the rest)
Weekly Hours:
What Will You Do?
Day to Day
* Always provide the highest level of service to ensure all customers have an exceptional shopping experience.
* Promote and maintain good housekeeping and visual merchandising standards throughout the boutique and participate in window campaign changes as required.
* Performing key holder duties such as opening and closing the boutique, cash handling and ensuring H&S compliance
* Completing any other tasks required by Boutique Management to support the needs of the business.
* Offer & provide demonstrations to all customers
* Assist in unpacking and checking off of new stock deliveries as well as participating in stock takes when required
Commercial Flair
* Consistently meet/exceed your personal Key Performance Indicators (KPI's).
* Understanding of different customer types
Future Focus
* Maintain excellent personal product knowledge to effectively advise and recommend products, campaigns and offers
* Ensure all online training is completed to ensure your development is a priority whilst with L'OCCITANE
Driving Results
* Support in-Boutique and external customer events
* Always adhere to Company policies and procedures.
* Always provide the highest level of service to ensure all customers have an exceptional shopping experience by following the L'Occi Way and honouring the brand commitments
The Perfect Candidate:
* A love of retail, it's essential that you want to be in a customer facing environment as we are an experiential brand
* Excellent customer service skills
* Confident and effective communication and listening skills
* To demonstrate pro-active selling ability
* Highly motivated to achieve personal KPI's and contribute towards Boutique objectives
* Able to work effectively in a team
* Reliable, honest, and flexible
* Positive and friendly attitude as well as consistent ability to operate at your best
What We Offer You*
* Discretionary Company Bonus scheme
* Contribution Pension Scheme
* Holiday Allowance – above statutory
* Flexible Bank Holidays
* Enhanced Maternity (20 weeks full pay ) and Paternity leave (12 weeks full pay) after 1 year
* Hybrid working for Office based staff– 3 days in the office
* Work from Anywhere Policy – up to 4 weeks a year
* Volunteering 1 Day
* Half day leave for Birthday
* One day's holiday for NewlyWeds
* Discount Scheme
* Product allocation
* Reward Gateway – company benefits platform
* Cycle to work scheme through Reward Gateway
* Travel Loan through Reward Gateway
* Subsidised health & wellbeing plan
* Long service awards
*some eligibility criteria may apply