At Adaptable Recruitment, we are pleased to be supporting a growing and reputable company currently based in the Appleton Thorn area, with a planned relocation to Knutsford. They are recruiting for a Customer Support Co-ordinator to join their team. This role offers an excellent office environment and would be ideal for a motivated individual seeking strong support and clear opportunities for career progression. Package: up to £26,000 Core Hours: 08.30 - 17:00 Monday - Friday Holidays: 25 days + bank holidays Location: Appleton Thorn - Fully Office Based Benefits: Healthcare cash plan - Life Assurance - Access to EAP.
The Role
You'll be responsible for keeping transport operations running smoothly by ensuring accurate job information, clear customer communication, and effective coordination with planners. No two days will look the same, and your input will directly impact service delivery and customer satisfaction.
Main Responsibilities to Include:
1. Inputting, amending, and validating transport jobs within internal systems
2. Identifying delivery issues and working with the team to resolve failed or delayed loads
3. Acting as the main contact for customer enquiries via phone and email
4. Managing shared inboxes and allocating queries appropriately
5. Liaising with planning teams to support efficient route and load planning
6. Updating customer systems and port...