Overview
At Tool Connection we pride ourselves on offering the best customer service and after care to our customers and their clients. Our Service department is a wealth of unrivalled knowledge and expertise when it comes to our ranges of tools.
Role
We are searching for a customer focused, dynamic, well organized, confident, and technically minded Product Service Manager to lead the newly structured Service and Product Quality Control department. The department is made up of two departments: Service and Repair and Product quality control.
Responsibilities
* Oversee the wider team; day-to-day work will be based in the refurbished, high specification Service lab where no two days will be the same.
* Process returns and repairs, correspond with customers to resolve problems, liaise with internal departments, and conduct rolling stocktakes while following health and safety guidelines.
* Be responsible for employee wellbeing, supervising daily tasks, authorising holidays through the digital system, training, and continuous development of your team.
* Reporting and inventory management while working within/towards department set KPIs.
The Person
* Excellent communication skills with both customers and in-house personnel.
* Ability to engage confidently with customers to provide a first-class service.
* Previous experience working as a mechanic or mechanical/electrical service engineer would be an advantage.
* Experience of testing and repairing electrical and mechanical components.
* Supervisory/Managerial experience preferred.
* Team player with a flexible attitude and ability to work on your own initiative.
* Ability to adapt and accommodate changing workloads and deadlines.
* A knowledge of SAP B1 would be an advantage but is not essential.
* Proficient in Excel and Word – a confident computer user.
Ideal background
The ideal candidate will come from a tool or automotive. However, we highly value enthusiasm, drive and positivity and would therefore welcome applications from candidates with experience in other sectors with those important transferable skills.
Salary and Benefits
Salary range for this role is from 30k to 35k dependent on experience; we can tailor a package based on your skills and experience should we reach the offer stage. We believe that our staff are a fundamental part of our success and want our employees to feel valued and appreciated and have created a benefits package that helps assist a work/life balance and supports the welfare of our employees.
How to apply
If you would like to find out more about the advertised role or the business, please contact our friendly HR team on recruitment@toolconnection.co.uk or call 01926 818193. All applications should be sent to, including your CV and covering letter.
HR Manager
The Tool Connection Limited
Kineton Road
Southam
Warwickshire
CV47 0DR
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