Description
Reporting to the Credit Control Team Lead you will work as part of a wider team who are responsible for collecting outstanding debt from the company’s key UK credit accounts.
The credit controller will work with our customers and internal stakeholders across the group to ensure prompt payment of invoices. The role requires tenacity and great communication skills as well as an appetite to take on new challenges and experiences.
Key Responsibilities
* Perform all credit control tasks for customers including, chasing customers by phone & email, ensuring customers meet contractual terms, proactive communication, while maintaining a high level of customer service.
* Work with internal and external customers to resolve queries by communicating over phone and email as well as using internal Customer Relationship Management tools.
* Escalating any accounts causing concern to the Credit Control Team Lead
* Maintaining accurate records of activity on all accounts, to keep in line with audit requirements
* Work with the Credit Control Team on the developing the credit control process, to drive forward the effectiveness and efficiency of the credit control function.
* Reporting on the status of debt and overdue accounts
* Working with the wider credit control team to develop debt collection processes
* Other ad hoc tasks as required
Skills, Knowledge and Expertise
* Established background in Credit Control, preferably in a similar industry
* Skills and Knowledge:
* Prior experience in a credit controller or accounting role
* Knowledge of Microsoft Business Central
* Excellent numeracy & analytical skills and attention to detail
* Good written and verbal communication skills
* Effective listener, understanding of customers’ needs and finding solutions for them
* Handling high volume debtor’s ledger methodically and ability to prioritise workload
* Able to work to deadlines with good time management skills
* Ability to work on their own initiative and as part of a team.
* Ability to develop strong relationships with customers
* Team player with the ability to share knowledge
ParentPay Group brings together eleven brands that drive development in EdTech. As Europe's largest EdTech provider, we help primary and secondary schools streamline their cashless payments, improve their parent engagement, safely manage meals and securely store their data. Fundamentally, we create time for learning.