About the job you're considering
• Evaluate existing services for usability, accessibility, and effectiveness, and partner with stakeholders to understand needs and co-create solutions.
• Apply appropriate research methods to uncover insights and evidence.
• Prototype and test ideas, working with specialists to bring them to life.
• Facilitate workshops to align stakeholders around a shared vision.
• Translate insights into tangible opportunities for business and user value.
• Support delivery teams in adopting a holistic service design approach and contribute to shaping the Experience Design team's direction and practices.
Your role
•Your skills and experience
• Solid experience in service design, with a portfolio demonstrating research, service mapping, prototyping, delivery, and impact (consulting or agency experience is a plus).
• Experience with government service standards and accessibility principles (experience in GDS assessments is a plus).
• Strong skills in user-centered design methods, from research through to delivery. Confident in planning and conducting user research, prototyping, and synthesizing insights into improvements.
• Ability to work in agile, fast-paced environments, collaborating across multidisciplinary and multi-vendor teams.
• Confidence in engaging with stakeholders—from facilitating workshops to influencing decisions with evidence.
• Strong analytical and communication skills; able to think critically, simplify complexity, and influence stakeholders.
Your security clearance
To be successfully appointed to this role, it is required to obtain Security Check (SC) clearance.
To obtain SC clearance, the successful applicant must have resided continuously within the United Kingdom for the last 5 years, along with other criteria and requirements.
Throughout the recruitment process, you will be asked questions about your security clearance eligibility such as country of residence and nationality.
Some posts are restricted to sole UK Nationals for security reasons; therefore, you may be asked about your citizenship in the application process.
What does 'Get The Future You Want' mean for you?
You'd be joining an accredited Great Place to Work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organization. We see a healthy and happy workforce as a critical component for achieving our organizational ambitions.
To support wellbeing, we have trained 'Mental Health Champions' across each of our business areas, and invested in wellbeing apps such as Thrive and Peppy.
You will reimagine what's possible: creating value for the world's leading organizations through technology to build a sustainable, more inclusive future. You will work with a range of clients, each with unique business, technological, and societal ambitions, making a real impact across the UK.
Why you should consider Capgemini
Growing clients' businesses while building a more sustainable, inclusive future is a tough challenge. When you join Capgemini, you'll become part of a thriving company and a diverse group of free-thinkers, entrepreneurs, and industry experts. We explore new ways technology can help us reimagine what's possible. We seek opportunities to transform the world's leading businesses, helping you gain experiences and connections to shape your future. By learning from each other daily, sharing knowledge, and pushing yourself to improve, you'll build valuable skills. Use your skills to help our clients leverage technology to innovate and grow. It won't always be easy, but making the world a better place rarely is.
About Capgemini
Capgemini is a global business and technology transformation partner, helping organizations accelerate their transition to a digital and sustainable world while creating tangible impacts for enterprises and society. With over 55 years of heritage, 340,000 team members across more than 50 countries, and 2024 global revenues of €22.1 billion, Capgemini delivers end-to-end services from strategy and design to engineering, leveraging strengths in AI, generative AI, cloud, and data, supported by deep industry expertise and a partner ecosystem.
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