Job Description
Senior Service Manager – Fire & Security
📍 Location: Edinburgh
🏢 Employer: Dalkia UK - Fire & Security Service
About the Role
We are looking for an experienced Senior Service Manager to lead and manage our Fire & Security Service Department. Reporting to the Operations Manager, you will take ownership of regional service operations, ensuring exceptional service delivery, client satisfaction, and compliance with health, safety, and environmental standards.
This role offers the opportunity to make a real impact, driving operational excellence, leading a talented team, and building strong client relationships while ensuring commercial performance.
Key Responsibilities
✅ Provide total operational control for the regional service department
✅ Build and maintain strong relationships with clients, stakeholders, and supply chain partners
✅ Lead, support, and develop Client Managers and field operatives
✅ Ensure compliance with fire, health & safety, and environmental legislation
✅ Oversee service works, performance reviews, and team development
✅ Manage response, repair, and maintenance schedules in line with SLAs/KPIs
✅ Deliver monthly revenue targets and identify opportunities for cost savings
✅ Work closely with internal teams including Projects, Marketing, HR, and Operations
What We’re Looking For
🔹 Proven management experience in a service-focused business
🔹 Strong background in supply chain and health & safety management
🔹 Excellent communication and customer service skills
🔹 Commercially aware with the ability to balance cost and service quality
🔹 Organised, resourceful, and comfortable working in a fast-paced environment
🔹 Proficiency in Microsoft Office (Outlook, Word, basic Excel)
Key Competencies
* Leadership & teamwork
* Planning & organisation
* Commercial awareness & risk management
* Adaptability & problem-solving
* Customer focus & service excellence
Why Join Us?
At Dalkia Fire & Security, you’ll join a forward-thinking organisation that values customer commitment, team collaboration, and continuous improvement. We’ll give you the tools, autonomy, and support to thrive and grow your career while making a difference to our clients and communities.
📩 Apply now to take the next step in your career with Dalkia UK.