Office Manager An exciting opportunity has arisen for an Office Manager to join a well-established organisation based in Newcastle, Co Down. This is a Full-Time, Permanent Position. Working hours: Monday to Friday 9am-5.30pm. With a salary of £38,000 to £42,000 per annum. Job Role: You will be responsible for the smooth running of the office and providing a professional first point of contact for members, visitors, and external enquiries. Essential Criteria: Previous Office Administration/Office Management experience or within a similar operational role. Experience of maintaining accurate records, databases and administrative systems. IT proficient with the use of Microsoft Office as well as experience of booking, scheduling or membership management systems. Excellent communication skills both written and verbal - with the ability to communicate with stakeholders at all levels. Ability to work on your own initiative as well as part of a team. Ability to manage and prioritise a busy workload with strong organisational skills Main Duties and Responsibilities: Lead and manage the office team, ensuring high standards of professionalism, efficiency, and member service. Allocate daily tasks and responsibilities to ensure enquiries, bookings, and administrative duties are handled effectively. Provide guidance, training, and support to office staff to maintain consistent service standards. Monitor team performance and workflows to ensure enquiries, bookings, and member requests are handled promptly and accurately. Support staff development and contribute to recruitment, onboarding, and scheduling within the office team. Foster a positive and collaborative working environment aligned with the service standards. Act as the primary point of contact for telephone, email, and in-person enquiries, responding to member and visitor queries regarding bookings, competitions, events, and policies. Manage member and visitor sheet bookings and scheduling times to ensure accurate and efficient allocation of play. Maintain a professional and welcoming service that reflects the business standards. Act as a key point of contact for members regarding administrative enquiries. Manage member correspondence including membership confirmations, updates, and general communications. Process membership applications and renewals. Maintain accurate membership records and databases. Provide administrative support to senior leadership and department managers. Prepare and distribute reports, presentations, agendas, minutes, and other documentation for management, ensuring accuracy, clarity, and professionalism. Coordinate logistics for communications, newsletters, and announcements. Provide administrative support for events and meetings. Maintain electronic and physical filing systems, organising documents and records for easy retrieval and reference. Support finance functions such as invoicing, purchase orders, and membership billing. Monitor office supplies and manage vendor relationships. Ensure accurate record keeping for bookings, memberships, and documentation. Maintain confidentiality of member information and ensure compliance with data protection regulations. Follow policies and procedures relating to bookings and administration. Benefits: Vitality Health Care (after 6 months' probation) Pension Contribution from Employers Cycle to Work Scheme Free Car park & meals Uniform Supplied 30days holiday's 1 for your birthday = 31days Sickness is statutory sick pay - after probation fist 3 days no pay & then 20 days full day per year. Skills: office manager administration manager senior administrator