The role of Bookings Coordinator, will play a vital part in ensuring exceptional customer satisfaction by coordinating the Field Based Engineers as well as the businesses national sub contractors to ensure service continuity and fix first time approach for any bookings. The ideal candidate will possess strong organisational skills and be adept at using technology to streamline processes and improve efficiency. Bookings Coordinator * Pay: £26,000 - £29,000 per year * Monday to Friday 8.30am 5pm * Office based (Hagley – South of Birmingham) * Yearly bonus * Company pension * Free On-site parking Bookings Coordinator Purpose: * To efficiently schedule field technicians and subcontractors for planned installations, warranty repairs, and project updates. * To provide exceptional customer service and ensure timely resolution of service requests. * To manage the field technician diary, job cards, and required stock inventory. * To be proactive and manage quality, identify training needs throughout the UK service dealerships Bookings Coordinator Key Responsibilities: * Coordinate internal technician bookings and manage their diaries. * Determine when to outsource to third-party suppliers for cost-effective mobilisation. * Proactively reach out to customers with service call updates. * Collaborate with technical support to mobilise technicians as needed. * S...