The Vacancy
Our Third Party Administration (TPA) department is a dynamic administration team with a varied portfolio of clients. They play a key part in providing our clients and members with a market-leading service on Defined Benefits (DB), Defined Contribution (DC) and CARE pension arrangements.
We currently have an exciting opportunity to join this department as a Pensions Administrator, within our Client Services team in our London Office.
What will your role look like?
You will work as part of a dynamic administration team to deliver high quality administration services to members and clients, both internally and externally, on DB (Defined Benefit), DC (Defined Contribution) and CARE pension arrangements. This includes assisting members with various processes and queries, whilst also aiding and developing less experienced members of the team.
Though this is a varied role, your key tasks will include:
* Maintains and updates member records on the Universal Pensions Management system (UPM) and processes member events, including retirements, deaths, joiners, early leavers, transfers in and out, illustrative quotations.
* Completes all processes in a timely manner and with high quality outputs.
* Ensures a professional and friendly service is provided by the team, and that the agreed scope, timescale and quality is delivered to clients in line with service levels.
* Ensures work is allocated and processed in accordance with guidelines, procedures and service quality standards.
* Identifies exceptions and errors and raises these with the Team Leader so as to mitigate risk (financial, reputation and regulatory).
* Ensures the standard complaint procedure is followed by reporting all complaints and errors to the Team Leader at an early stage.
* Gathers and reports client/member feedback to the Team Leader and proactively takes responsibility for implementing service improvements based on feedback.
* Ensures mandatory Doer process is carried out consistently and effectively.
* Ensures all work on a client is chargeable, goes to the right code and ensures chargeability expectations of 75% is met.
* Acts as a point of reference for less experienced team members.
* Assists with annual and periodic scheme events such as pension increase and renewals.
* Supports with maintenance of scheme cash-books, bank statements and cash-flow forecasts.
A more detailed list of requirements for this position is available within the role profile – which is available on request.
To enjoy and succeed in this role, you will have:
* Proven experience of day-to-day pension administration and working on DB, DC and CARE pension arrangements.
* Up to date knowledge of relevant pension legislation, technical developments affecting pension administration and industry best practice.
* Ability to juggle multiple tasks and plan and organise workload effectively.
* Effective communicator being clear and concise to clients, members.
* A team player, working with own team, clients and internal stakeholders.
* Experience of Pensions Administration systems e.g. UPM or similar and using the Microsoft Office application.
* Experience in client care or customer services, including the ability to liaise with clients effectively and confidently over the telephone.
Ideally, we would be looking for candidates who have started to study for a professional qualification such as Associate Membership to the Pension Management Institute or are looking to take this on. However, we would also be open to applications from candidates who could bring a knowledge of the UK pensions market from relevant industry experience.
We would also encourage applications from candidates who perhaps do not possess all the attributes and experience listed above but are competent with the majority and would be able to quickly develop the additional skills and experience required in post with our full support. We would also love to hear about other knowledge and experience you may have that is not listed but could be of interest.
Please note that as part of the recruitment process for this opportunity, candidates will be expected to complete a pensions knowledge test.
In addition to a competitive salary and access to our profit share scheme, we offer:
* A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
* A collaborative and encouraging work environment where your thinking and ideas are encouraged.
* On site mental health and wellbeing assistance.
* A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
* Regular social activities, in addition to three days paid volunteering leave each year and a day's leave to celebrate your birthday.
* Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments – with the expectation of two 'in-office' days per week.
* A flexible working window, allowing colleagues the freedom to work flexibly between the hours of 7am and 7pm.
Please note, we recruit on a rolling basis so early applications are recommended to avoid disappointment.
We are committed to being open and transparent in our recruitment and reward processes. Please note that this vacancy does not currently meet the minimum salary threshold requirements for Skilled Worker sponsorship within the UK.
To avoid any disappointment, if you require sponsorship we would encourage you to check whether you may be eligible for a discounted salary threshold, or to explore alternative routes to secure your right to work in the UK before submitting your application. If you meet the criteria outlined in the job description we'll be happy to discuss your individual circumstances further with you.
About Us
Together, we've been building better futures for over 100 years. For our people, our clients and their people, our communities and the environment.
We thrive on tackling complex problems. And we believe those problems are best solved by diverse teams – diverse in skills, approaches and backgrounds. Our independence lets our people be themselves and think freely, while working in a collaborative, supportive environment. We love innovative, independent thinking and want everyone to share their ideas.
Working alongside employers, trustees and financial services institutions, we offer pensions, investments, benefits and risk consulting services, as well as data and technology solutions. With over 1000 employees and counting, we're one of the leading consultancies in our field and are proud to be recognised by numerous industry awards.
We're committed to developing our people and encourage everyone to carve out their own career path. We've many colleagues who started out in one team in the business and have ended up somewhere completely different, having had the chance to develop new skills and explore new passions.
We are continually working to improve our inclusive culture and employ diverse talent. We therefore welcome applications from people from all backgrounds, which includes but isn't limited to: age, disability, ethnic heritage, gender, marital or civil partnership status, neurodiversity, religion, sexual orientation, and socio-economic background.
Our hybrid working model offers the best of both worlds – home working as well as a fun, collaborative office environment - meaning flexible working patterns to accommodate individual needs. Find out more about our careers
here
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If you need any assistance in relation to a personal requirement, medical condition or neurological difference during our selection process then please let us know.
Together, we can make this the best job you'll ever have.
We Offer
Our culture
We live and breathe our four values – friendly, confident, partnering and straightforward – and genuinely care about out people, clients, community and the environment.
Job satisfaction
Every employee can genuinely make a difference and contribute towards achieving our purpose – together, building better futures. Whether that's helping our clients build more secure financial futures, using your 3 days volunteering or helping us reduce our carbon footprint.
Reward and wellbeing
We offer competitive salaries, a share of company profits and an award-winning benefits package. We also take your mental, physical, social and financial wellbeing seriously, both in and outside of work.
Flexible working
We trust our people to work in a pattern that suits their circumstances with a healthy balance of home and office working.
Latest technology
We use the most up-to-date technology and software to match our ground-breaking business solutions that make life easier for us and our clients.
Career development
There is no linear path – learning opportunities are plentiful and empower you to carve out your own career.