Health & Social Care Officer Location: Nottingham Client: Nottingham City Council Contract Type: Temporary (3 months) Hours: Full time (37 hours per week) Salary: £14.36 per hour (PAYE) — £19.10 per hour (Umbrella) About the Role The Health & Social Care Officer position sits at the front door of Adult Social Care. The team processes and triages all incoming referrals and enquiries, including safeguarding concerns, care and support requests, and occupational therapy referrals. The role involves handling referrals received via both the telephone service and the online referral system. It is a hybrid role with an expected 50/50 split between office and home working once trained; however, initial training will take place fully in the office until the post-holder is confident and competent. This role is central to ensuring citizens are directed to the correct services quickly, safely, and in line with statutory responsibilities. Key Responsibilities Process, triage, and coordinate referrals from citizens, families, carers, and professionals in a timely and customer-focused manner. Manage enquiries relating to safeguarding, care and support needs, and occupational therapy. Deliver customer service that reflects the values and objectives of Nottingham City Council. Handle escalated or complex calls from colleagues and partner agencies. Provide accurate advice and guidance based on knowledge of local health and social...