Our client is a fast growth tech company providing IT & Comms technology to small and medium businesses throughout the UK. They are looking for a skilled and enthusiastic 2nd Line VoIP Engineer with experience in the ICT sector, particularly in VoIP/SIP and IP networks. The successful candidate will handle 2nd-line technical tickets, resolve and triage issues, and, when necessary, escalate them to the engineering team. This role may also involve visiting customer sites for on-site support. Main duties: Handle 2nd line tickets requiring technical support for VoIP systems Troubleshoot and resolve VoIP, SIP and networking related issues Investigate and monitor telecoms, WI-FI and networking issues Visit client sites to diagnose and repair VoIP services Deliver first class customer service at all times. Experience required: Proven knowledge and experience with VoIP technologies, SIP messaging, call flows and packet capture analysis. Strong understanding of IP networks, TCP/IP and troubleshooting network related issues. Familiarity with IP PBX systems and their configuration Ability to troubleshoot Full driving license Preferred Qualifications: Certifications in relevant technologies (CompTIA, Network, CCNA) Experience with specific VoIP platforms (Asterisk, Hosted Cloud Telephony) Familiarity with network monitoring tools and software This is an excellent opportunity to join an extremely fast growth technology company with a nationwide presence. This role is Monday to Friday 9am - 5.30pm and does not offer hybrid or remote working. Pure Recruitment acts as an employment agency for permanent recruitment and is an Equal Opportunities Emplyer. By applying for this role your details will be submitted to Pure Recruitment Ltd