Ob Title: Hearing Care Assistant
Location: Ebbw Vale / Cardiff, Wales
Contract Type: Part-time (Flexible Hours)
Salary: Competitive (Pro-rata)
About Us
We are a leading provider of hearing care solutions, committed to improving the lives of individuals with hearing challenges. Our dedicated team delivers exceptional care and personalised services to our patients. We are now seeking a compassionate and detail-oriented Hearing Care Assistant to join our team, working between our Ebbw Vale and Cardiff branches.
Role Overview
As a Hearing Care Assistant, you will play a key role in supporting our patients with their hearing needs. You will carry out ear wax removal, assist Audiologists/Hearing Aid Dispensers with patient care, and provide support with hearing aid maintenance and associated administrative duties. This is a fantastic opportunity to make a real difference in the community while working in a supportive and dynamic environment.
Key Responsibilities
* Assist patients with hearing aid fittings, adjustments, and maintenance.
* Carry out ear wax removal using a range of clinical methods.
* Provide aftercare services and troubleshoot basic hearing aid issues.
* Perform hearing screenings under supervision.
* Offer advice and guidance on hearing health and products.
* Manage patient appointments and update records accurately.
* Support the Audiologist during consultations and assessments.
* Ensure excellent patient care and uphold confidentiality at all times.
What We Are Looking For
* Strong interpersonal and communication skills.
* Compassionate, patient, and focused on delivering excellent care.
* Excellent organisational skills and attention to detail.
* Ability to work independently and as part of a team.
* Basic computer proficiency for record keeping and scheduling.
* Previous experience in the field is desirable but not essential – full training will be provided.
Requirements
* Right to work in the UK.
* Enhanced DBS check (or willingness to undergo one).
* Commitment to continuing professional development.
Benefits
* Competitive salary with holiday entitlement (pro-rata).
* Flexible working hours to suit your schedule.
* Comprehensive training and development opportunities.
* Supportive working environment with clear career progression pathways.
How to Apply
To apply, please submit your CV along with a cover letter outlining your relevant experience and why you are interested in this role.
We are an equal opportunities employer and encourage applications from all backgrounds. If you require any adjustments to the recruitment process, please let us know.
Application Deadline:
Join us in making a difference to the lives of those with hearing challenges — we look forward to hearing from you
Job Type: Part-time
Pay: From £12.21 per hour
Benefits:
* Additional leave
* Employee discount
* Flexitime
* Free flu jabs
* Free parking
* Health & wellbeing programme
* On-site gym
* On-site parking
* Transport links
Education:
* GCSE or equivalent (preferred)
Experience:
* Audiology / Medical: 1 year (required)
* Patient facing: 1 year (required)
Language:
* English (required)
Licence/Certification:
* Driving Licence (required)
Work authorisation:
* United Kingdom (required)
Willingness to travel:
* 50% (required)
Work Location: In person