Job Title: Hospitality Lead
Place of Work: Arlington Grove, Oaklands Drive, Almondsbury, BS32 4AB
Hours of work: 38 hours per week, 4 days per week (8am-6pm) including weekends
Rate of Pay: £ £16.00 (depending on experience)
Job Role:
The Hospitality Lead is an integral part of Arlington's' Team, overseeing the Ancillary Team. The role involves actively supporting the Wellbeing & Hotel operation within the home to achieve positive outcomes in Wellbeing and Whole Home Approach audits, whilst maintaining Hotel Services at a high standard, including Housekeeping and Laundry.
Successful candidate will ensure:
Staff are supported and developed to carry out their role to a high standard:
· Supporting each Ancillary Head of Department to achieve compliance in audits.
· Liaises with the Home Manager to find solutions when issues within the whole home approach arise.
· Delivers specific/individualised training to upskill staff in delivering meaningful interactions and providing seamless services.
· Regularly attends the well-being checklist and Head of Department meetings.
· Facilitates new staff inductions.
Hotel services and presentation of the home are maintained to a high standard:
· Collaborates with the Home Manager to enhance the Hospitality service throughout the home ensuring a consistent high standard throughout the home.
· Identifies gaps in the hospitality of Resident experience (i.e. admission process, day-to-day welcoming to the home, phone-call handling, bed-side manner) and leads by example in interactions with stakeholders.
· Shares best practice around hospitable and professional communication with the wider teams.
· Works closely with the Facilities Coordinator to ensure a luxury home environment.
· Ensures that seasonal décor packages are well-maintained and sources replacements where necessary.
· Reports bad practise which damages the home's furnishings to the Home Manager.
· Keeps up to date with the results of the Quality & Ambience Assurance Audit.
· Collaborates with the Home Manager to rectify any malpractice from the Well-being, Housekeeping and Laundry teams which results in the home not adhering to the QAAA.
Adhering to systems and schedules:
· Monitors the home and grounds to ensure they are consistently clean, tidy and well presented.
· Collaborating with Housekeeping Team to monitor that Residents' bedrooms are regularly arranged and cleaned to their satisfaction with minimum inconvenience to their daily routine.
· Monitoring in collaboration with Home Manager Daily, Weekly and Monthly schedules are completed on time.
Homes are well-equipped to deliver high levels of Resident satisfaction:
· Approves or gives suggestions on dream maker applications.
· Collaborates with Home Manager to monitor the Well-being, Housekeeping and Laundry inventory.
· Approves resource requests according to budgets.
· Audits meal-time equipment and submits requests where needed.
· Works along-side the kitchen teams to maintain an inventory stock list and submits requests to the Wellbeing Services Manager.
Well-being programmes are relevant and up to date with industry changes and trends:
· Attends industry trainings and events and disseminates learning to the home teams.
· Approves weekly events programs, making amendments to ensure suitability and alignment with wellbeing goals.
· Seeks out new entertainment options regularly within the allocated budget.
· Hosts monthly well-being forums to disseminate information around current objectives, industry focuses and monthly themes.
· Researches and implements strategies for community engagement, fostering positive relationships with external stakeholders.
Continuous improvements are made throughout the home to achieve a positive whole-home approach environment:
· Makes suggestions to trouble shoots with the Home Manager to achieve objectives from well-being audits and action plans.
· Spot checks services such as planned events, mealtimes and celebrations to give feedback and suggestions to enable seamless running.
· Liaises with the Wellbeing Services Manager to seek intervention where audit targets and objectives are not being met.
Open-home events run seamlessly whilst benefitting and upholding the reputation of Cedar Care Homes:
· Assists Hosts in creating proposals for special events and submits to Wellbeing Services Manager.
· Attends and supervises the open-home events alongside the Home Manager to ensure high-end delivery.
· Ensures that tasteful social media content is captured during these events and submits this to the marketing manager.
· Oversees the home's internal organisation in relation Cedar Care all-home events (i.e. Christmas, Valentines, Easter, Bake-offs, Competitions).
Reporting Protocol is adhered to:
· Identifies non-compliance of meaningful interactions and escalates to the Home Manager.
· Maintains regular communication with the Wellbeing Services Manager to provide updates, discuss challenges, and seek guidance.
· Receives planned schedules of work form the Wellbeing Services Manager and carries them out.
Quality Assurance:
· Conducts ad hoc audits as instructed by the Home Manager
· Assist in developing Well-being staff to execute action plans as a result from senior management audits.
· Ensures that Wellbeing daily tracker targets are met and, if not, create action plans to address any shortfalls.
· Addresses any actions required from QAAA audit.
· Ensuring smooth running of the Hospitality Call Bell System.
Job Types: Full-time, Permanent
Pay: £15.50-£16.00 per hour
Expected hours: 38 per week
Benefits:
* Company events
* Company pension
* Cycle to work scheme
* Discounted or free food
* Free parking
* On-site parking
Ability to commute/relocate:
* Bristol BS32 4AB: reliably commute or plan to relocate before starting work (required)
Application question(s):
* MANDATORY - RESPONSE REQUIRED.
Do you require sponsorship now or in the future to work in this job?
Experience:
* Hospitality: 3 years (required)
* Events management: 3 years (required)
* Care Home : 3 years (preferred)
* Customer Service: 3 years (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person